Jobs in America

Customer Success Manager (Remote)

Abilene
FULL TIMEUSD 98,000 - 127,000 / year
High School 3 Year

This job opening mandates that you have 36 months of experience in the same field. It is mandatory to have completed High School to be eligible for this job. If you're looking for a job that offers more flexibility and work-life balance, full time work might be a good fit for you. The location of this job is in Abilene, but since it's remote work, you can do it from anywhere. If you succeed in your application for this job, your salary will be USD 98,000 - 127,000 / year. December 20, 2023 marked the start of the job listing for the Customer Success Manager (Remote) position, which will expire on March 18, 2024.

#ChangeMakers



Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution – we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.


#WeChangeDentistry every day. Be part of it.


Position Summary:

This position will be responsible for supporting Strategic Accounts, existing and new. This segment is expanding rapidly and requires the attention and support of a focused key account manager. This role will coordinate and communicate the roll-out of initiatives for new and existing strategic accounts. This role must work closely with key stakeholders (internally and externally) to execute on agreement initiatives to ensure the highest quality customer experience. Collaboration with sales teams and internal departments will be essential. This individual will focus on supporting the Straumann Group Orthodontic business along with digital and Dental Monitoring. This role will also Coordinate Strategic Accounts Marketing, Training and Education initiatives across NAM.


Major Responsibilities of the Position:

  • Have in-depth knowledge of Clear Correct products.
  • Monitor Strategic Account performance by group, by doctor, by region.
  • Maintain accurate account set up in CRM.
  • Maintain Strategic Account doctors and offices list (add and remove doctors as needed).
  • Work with DSO team members, Clear Correct Sales managers and Territory managers to ensure Strategic Accounts are receiving appropriate service and support.
  • Coordinate and ensure the onboarding of new and/or updated agreements.
  • Coordinate the Strategic Accounts marketing initiatives per account and collaborate with marketing team to develop content per Strategic Account.
  • Coordinate the Strategic Accounts education initiatives and collaborate with Straumann education team to deliver tailored education for Strategic Account (as needed)
  • Participate in regular sales meetings to update RSD/ISM and TMs on strategy, initiatives, and updates.
  • Provide training for doctors and staff as needed to support sales teams.
  • Support Inside DSO TM’s with providing leads, training, and support.
  • Attend DSO customer meetings as required.
  • Provide DSO training to TMs as required by RSD/ISM.
  • Support internal departments to manage agreement process.
  • Attend Strategic Account conferences as needed.
  • Regular use of all sales tools, such SalesForce CRM, to effectively plan and measure sales activities for DSO accounts.
  • Routinely maintain internal and external reports for DSO accounts.
  • 40% travel throughout North America (US and Canada) to include overnights
  • Other administrative duties assigned.


Minimum Qualifications:

  • Bachelor’s degree in Business, Marketing, Communication, or related discipline OR 5+ years in a Customer Success or Practice Implementation role within a dental organization
  • 5+ years of progressively responsible experience in a sales environment.
  • 3+ years of prior experience working in a dental or clinical environment.
  • 5+ years of experience working with Microsoft Office Suite.


Preferred Qualifications:

  • Demonstrated ability to effectively adapt to the needs of the overall DSO customers and strategy.
  • Highly collaborative and a strong consensus builder, capable of exercising positive influence in driving outcomes and negotiating solutions.
  • Strong written and verbal communication skills.
  • Ability to multi-task and work well under deadline pressure.
  • Demonstrated ability to be a team player and strong ability to collaborate with internal and external stakeholders.
  • Demonstration of the player/learner mindset.
  • Ability to learn and support new digital products and workflows.


For Colorado, California, Washington, Illinois, and New York residents and positions within Colorado, California, Washington, Illinois, and New York:

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Base salary: $100,000 - $125,000/Annually, commission potential up to $40,000 (100% on target achievement). The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.


Whether you’re looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.

  • Very Competitive total compensation plans (some positions include discretionary performance bonuses or Performance Share Units).
  • A 401(K) plan to help you plan for your future with an employer match
  • Great health, dental and vision insurance packages to fit your needs to ensure you’re happy and healthy. Straumann contributes a healthy portion towards employees’ premium.
  • Generous PTO allowance - plenty of time to recharge those batteries!


Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.


Videos To Watch:

https://youtu.be/3lq5BLAvIdQ


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

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Travel Percentage: 0 - 40%

Requisition ID: 11706

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