Jobs in America

Call Center Customer Service Representative

Alabama
FULL TIME
3 Year

Work experience in the same field for at least 36 months is mandatory for this job. The employer's lack of disclosure of salary means that you can negotiate based on the company's commitment to employee innovation and creativity. January 6, 2024 was when the job opportunity for the Call Center Customer Service Representative position was made available, and it will expire on April 5, 2024. When exploring job options, full time work is an option worth considering. Although the job is based in Alabama, it is a remote position that allows you to work from anywhere that suits you.

This position is 100% remote for candidates residing in one of the following states: Alabama, Arizona, Florida, Georgia, Minnesota, Michigan, Missouri, Nevada, North Carolina, South Carolina, South Dakota, Texas, and Wisconsin.

Do you want to get more out of your workday and put your great customer service skills to serve a meaningful mission? Kick the new year off right with an exciting new career with us!

General Summary:

Homes for Heroes, Inc. is the largest nationwide network of affiliate real estate, mortgage, and local business specialists committed to providing easy ways for heroes to save on a home. Shortly after 9/11, Homes for Heroes, Inc. was established to give back to firefighters, EMS, law enforcement, military (active, reserves & veterans), healthcare professionals and teachers for all they do.

We have a network of more than 4,500 local real estate and mortgage specialists serving heroes in 50 states. These real estate specialists work with heroes and provide them Hero Rewards, or cash back, on their home transaction. Our Hero Success Representative (HSR) will be the connection point between our hero clients and our real estate specialists.

Our HSR’s help our hero customers by talking to them to understand where they are in their home search or selling process and help them take the next steps. Typically, that involves connecting them with our network of real estate specialists. We’re looking for team members with a strong work ethic, who thrive in an autonomous environment, and have excellent communication and customer service skills.

Essential Duties and Responsibilities:

  • Represent Homes for Heroes in a professional manner. i.e., by phone, email and text message communication.
  • Determine theneeds of our clients through effective listening and questioning skills, then take actions accordingly.
  • Be able to make a combination of warm, outbound calls to hero leads, as well as take incoming calls, text messages, web chats and email communications, and respond by providing superior service and resolution.
  • Make successful connections between heroes and real estate specialists to move the hero forward in their process.
  • Document all activity in CRM (Salesforce).
  • Report daily and be responsible for your own metrics including calls made, calls answered, interactions, and other relevant metrics.
  • Deliver an outstanding customer experience with every interaction.
  • Attend regular meetings with Homes for Heroes staff to discuss results, share successes, and participate in training.
  • Other core expectations as defined and requested by the Hero Success Manager

Knowledge, Skills, and Abilities Required:

1. Hours and days will be flexible depending on schedule needs, but will be consistent week to week.

2. Must be able to read and speak English fluently. Intermediate to fluent Spanish is a plus.

3. Must be able to talk on a headset phone and use a web-based CRM program simultaneously.

4. Ability to work in a team atmosphere and independently.

5. Must be able to positively take constructive feedback and apply it to the position.

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6. Detail and customer oriented.

7. Excellent verbal and written communication, interpersonal, and customer service skills to work effectively with vendors, customers, peers, management, and staff.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home

Experience level:

  • 3 years

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Remote

Experience:

  • Customer service: 3 years (Required)

Work Location: Remote

It's crucial to give this job opening a careful review. If you have done so, it's time to make a decision. We are excited to receive applications from individuals who are dedicated to fulfilling the responsibilities and expectations of this job. We want all applicants to feel confident and excited about this job opportunity. Recruiters are looking for candidates who can demonstrate their attention to detail and accuracy in their work, so make sure that your application reflects these qualities.