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Technical Communicator

Posted: February 19, 2024 Expired: May 18, 2024
Atlanta
FULL TIME

Description:

VENZA works with organizations to promote data protection best practices within their organization as well as establish compliance to standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).

More than 225,000 users in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, VENZA is a privately held company with regional offices in Atlanta, GA, Pensacola, FL, New Albany, IN, and The Hague, Netherlands. VENZA is currently seeking a Technical Communicator to add to its team.

Accountability Summary


This is a full-time opportunity for a professional who wants to join our Product Team and produce high-quality documentation that contributes to the overall success of a growing company. Reporting to the Product Director, the Technical Communicator will work in close coordination with Customer Success, Sales & Marketing, Security, and Risk/Compliance.

Duties and Responsibilities


Assist in Product Development
Your team manages current and potential products (i.e., solutions, programs, services). You have a lot of influence on VENZA’s tomorrow. Therefore:

  • Generate/improve communications regarding current offerings.
  • Draft content including training courses, resource materials (e.g. posters, briefs, email templates, etc.), demonstration guides, white papers, and client support materials.
  • Draft instructional design documents (e.g., storyboards) to guide courseware developers.
  • Draft system requirements documentation to guide development programmers.
  • Craft communications pertaining to new offerings.

Articulate VENZA’s Product Future
Your team crafts program plans to delight current customers and pique the interests of prospective customers. Therefore:

  • Communicate the value of new products.
  • Communicate product developmental progress with internal stakeholders.
  • Draft communications pertaining to “release event” promotions.

Assist Efforts for Selling, Upselling, and Cross-Selling
Your team assists Customer Success and Sales & Marketing to show current customers how additional VENZA products and services may help. Therefore:

  • Communicate all products and services, including updates, in the best light.
  • Constantly evaluate the results of communication methods and styles.
  • Draft marketing copy (e.g., press releases, social media posts, tradeshow content).
  • Review, proof, and improve company-wide copy.

Contribute to Collaborative Internal Relationships
Your team, ultimately, answers the question: “What does VENZA do?” Therefore:

  • Draft internal communications so VENZA teammates uniformly understand product offerings.
  • Work to foster success for internal clients.
Requirements:
  • Please be prepared to share 2 writing samples.

(1) Technical sample (e.g., manual, white paper, reference guide).

(2) Content sample (e.g., blog, marketing copy)

  • Bachelor’s degree
  • Versatile, wide-ranging writing skills, spanning technical, marketing, and content writing styles.
  • Strong research skills with ability to independently generate content on complex topics.
  • Close attention to detail and ability to consistently deliver high-quality documents.
  • Ability to quickly grasp technical concepts and make them easily understandable in text and pictures.
  • Experience in a fast-paced working environment and the ability to multi-task and troubleshoot under pressure.
  • Excellent presentation skills, data interpretation, and diagram builds.
  • Proficiency with Microsoft Office (advanced to expert), Adobe Acrobat, and InDesign.
  • Familiarity with web development and desktop publishing programs.
  • Multi-language fluency preferred.
  • Experience with the hospitality industry, data protection, or cybersecurity is a plus.

Compensation

  • Starting Range $50,000 - $60,000
  • VENZA provides significant career growth, competitive compensation, and a benefits package including vacation, holiday, health insurance, and 401k.

VENZA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, VENZA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

VENZA expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of VENZA’s employees to perform their job duties may result in discipline up to and including discharge.

This job was expired