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Operations Director

Posted: May 30, 2024 Expired: November 27, 2023
Binder Park Zoological Society, Inc
Battle Creek

Binder Park Zoological Society, Inc

Established in 1975, we are located on 433 acres of natural forests and wetlands just outside of Battle Creek, Michigan. We host over 90 species of animals in natural exhibits and provide our guests a unique experience with every visit.

Operations Director

Connect.  Inspire.  Conserve.  Connect people with nature.  Inspire them to conserve.  As the mission of Binder Park Zoo, we're seeking the best candidate to lead our operations team in the role of Operations Director.
This position reports to our President &CEO and will have an overall impact as a member of the following committees:  Executive, Safety, and Orientation.
POSITION SUMMARY:  Provides overall leadership for the day-to-day activities of guest, food and retail operations ensuring that these areas perform efficiently and effectively.
  • Ability to lead and motivate staff to attain excellence.  Management experience required.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Excellent communication and leadership skills.
  • Must be able to relate positively with diverse groups of people (guests, staff, volunteers and vendors).
  • Must be able to handle multiple tasks in several different areas.
  • Comprehensive understanding of recreation business required.
  • Participates in the general oversight of department managers’ hiring, training, scheduling, staff orientation, and related employment management duties.
  • Department oversight includes:  Entrance and admission, field services, on-grounds rides and transportation, in-park sales, memberships, rentals, reception, restaurants and gift shops.
  • Leads coordination and integration of efforts / standards of operations, retail and food services to produce smoother workflow and more cost-effective business processes.
  • Establishes metrics, guidelines, and standards by which the operations efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Communicates and explains new directives, policies, or procedures to department managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Provides oversight of contracts with various vendors. 
  • Must have thorough understanding of cash registers and cash handling procedures.
  • Develops and implements new revenue generating ideas.
  • Budgeting and fiscal planning for the operations department.
  • Create procedures and training manuals for all areas within the operations department.
  • Comply with all Binder Park Zoo policies and procedures.
  • Participates and assists in team oriented zoo projects as needed including all events.
  • Member of the following committees: Orientation, Safety, Executive.
  • Serves as Security Coordinator as needed.
  • Other duties as assigned.
  • Ability to work a flexible schedule including evenings, weekends and holidays.
  • Ability to sit, stand, bend, lift and move intermittently.
  • Ability to lift 50 lbs. and ability to stand for a period of up to 5 hours.
  • Ability to read, speak and write English in order to fulfill job functions in an understandable way.
  • Ability to work in all weather conditions.

Experience Required

Management experience required as well as a comprehensive understanding of recreational business.

Further Comments

Salary / Exempt, Full-time, year-round position with benefits after a ninety (90) day probationary period


Benefits include (medical, dental, vision, life, 401(k), Roth, DCP, paid-time off and various other discounts throughout the zoo.


Commensurate with experience

How to Apply

Binder Park Zoological Society, Inc
7400 Division Drive
Battle Creek, MI 49014
Phone: (269) 979-1351
Fax: (269) 979-8834

@Binder Park Zoologic

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