TikTok Shop - Intellectual Property Rights, Experience Program Manager

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Intellectual Property Rights protection function within the Governance and Experience team is committed to protecting intellectual property rights and maintaining a safe e-commerce environment on TikTok's E-commerce Platforms.

What You'll Do

• Act as a subject matter expert for intellectual property and anti-counterfeit risk, focusing on intellectual property rights infringement and implementing process improvements to drive efficiency of the Intellectual Property Rights (IPR) program in the US region.
• Function as a mentor for other Program Managers
• Create and enhance content policies, processes, and frameworks to minimize IPR risk from a proactive governance approach.
• Identify gaps, loopholes, and deficiencies in content policy, process, and metrics, and initiate projects to improve quality across the IPR program.
• Implement and enhance proactive monitoring programs, review quality metrics, and investigate reports to minimize counterfeit risk on the platform.
• Educate internal and external stakeholders to ensure IPR protection is enforced across TikTok Shop.
• Conduct trainings to educate XFN teams about IPR policies and processes.
• Define operational metrics and signals, conduct segmentation analysis, and build dashboards to monitor various aspects of IPR risk effectively and efficiently while creating scalable solutions across TikTok Shop.
• Handle High-Priority escalations to ensure bad actor behavior is caught and handled in a timely manner.
• Maintain cross-functional partnerships with XFN our moderation team to implement optimal solutions to IPR-related problems, as well as with our vendor teams.

Qualifications

• Bachelor’s or Master’s degree in Business, Engineering, and Law.
• A minimum 5 years experience in one or more of the following areas: Intellectual Property Operations, Risk Management, Trust and Safety, or Policy Development in E-commerce or tech industry.
• Ability to build meaningful policies and successfully implement policies at a global level.
• Excellent project and program management skills with the ability to meet deadlines.
• Excellent interpersonal skills with the ability to build relationships and effectively liaise with cross-functional teams, collaborate with different business units and technical stakeholders, and navigating nuances of a multi-cultural environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].
Job Information
The base salary range for this position in the selected city is $139750 - $256500 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.