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Client Success Manager

Blue
FULL TIME
2 Year

February 26, 2024 is when the job vacancy for Client Success Manager was advertised, and it will be closed on May 19, 2024. Not knowing the salary, you can negotiate based on the company's approach to employee work-life integration and balance. This job necessitates that you have at least 24 months of work experience in the same field. Have you considered whether full time work aligns with your desired level of compensation and benefits? Although this job is located in Blue, it is a remote job that you can do from any location.

Position Overview:

We are seeking a highly ambitious, solution-oriented Client Success Manager to join our team who will be responsible for effectively leading and growing Media Scaling’s Client Support/Relations Division, as the #1 industry leader in the creator economy.

The ideal candidate for this position has experience working within a high-ticket mastermind environment or similar online coaching/consulting program.

We are looking for this role to take full lead over our Client Success division and will have upside earnings included through a meaningful commission structure across all client accounts that you manage/interact with.

Company Overview: (www.mediascaling.com)

Media Scaling works with top personal brands, podcasts, and creators, guaranteeing up to 150 million real, organic views on social media in just 90 days.

As a company, we have generated well over 2 billion organic views on social media, posted more than 170,000 times across platforms, and have gained over 18 million followers and subscribers for our clients.

We employ a blue ocean strategy with no direct competition and are well-positioned to take over market share in the creator economy in the coming years.

We have massive goals to become the #1 agency leader in the creator economy (with a current $400B market size projected to grow to more than $1 trillion by 2032).

Our company’s Core Values are Greatness, Integrity, and Creativity. The company's mission is to work with the world’s top thought leaders, experts, and entertainers, getting their content in front of as many people as possible with the core belief this is one of the greatest ways to create lasting positive impact for generations to come.

We have the belief we are the best in the world at what we do. If you have unshakable determination, unrelenting ambition, and a standard of nothing less than greatness, you will be a perfect fit with the Media Scaling culture.

Responsibilities:

  • Begin eachclient’s journey with us with a white glove onboarding experience (taking the lead on helping to build this framework out and schedule onboarding calls with all new members)
  • Develop and maintain strong client relationships to ensure customer satisfaction and retention
  • Have a deep understanding of our product suites and programs in order to provide clients with knowledgeable, top tier service and guidance
  • Answering all support-related tickets coming in from all channels (our Circle Membership site, and our support email inbox) - overtime as we grow our Client Success team, the answering of individual tickets will be delegated to your subordinate team members - but at first this will be under your sole ownership
  • Create client support scripts to commonly asked questions
  • Scheduling and leading monthly client check-in calls (via Zoom) to help with retention and ascension
  • Mindfully keeping all clients accountable and on track throughout the program
  • Assistance in collecting client testimonials/case studies (and creating systems around this)
  • Management experience preferred so that you may pioneer this new division and help us build/expand it in the near future
  • Regularly collaborate/communicate with and/or report to Executive Team
  • Define key performance indicators (KPIs) and metrics to measure the success and impact of fulfillment efforts, regularly reporting progress to leadership.
  • Identify and monitor KPIs, exceed targets, and possess the capabilities and knowledge to optimize performance when/where needed within client success
  • Strive for excellence and have an “above and beyond” attitude in all interactions with all clients

Job Type: Full-time

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Salary: $54,000-$105,000 (base salary with performance incentives)

Benefits:

  • Flexible schedule
  • Paid time off
  • Professional development assistance
  • Work from home

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: Remote

Job Type: Full-time

Pay: $54,000.00 - $105,000.00 per year

Benefits:

  • Flexible schedule
  • Paid time off
  • Professional development assistance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Supplemental pay types:

  • Commission pay
  • Performance bonus
  • Retention bonus

Travel requirement:

  • No travel

Work Location: Remote

Your decision to apply for the job should be based on your understanding of the job posting and your own career goals. Pay close attention to any additional application requirements listed in the job posting, such as references or writing samples. If you are confident in your qualifications and experience, we encourage you to apply for this job. Please don't apply for this job unless you are fully committed to fulfilling the responsibilities and expectations.