Jobs in America

Part-time Visitor Assistant

New England Aquarium
High School 6 Month

This job requires that you have practical experience in the same field for a minimum of 6 months. Not knowing the salary, you can negotiate based on the company's approach to workplace culture and employee morale. While the job is currently located in Boston, the employer is open to discussing potential remote work arrangements for qualified candidates. New England Aquarium currently has part time job openings available. The job opportunity for Part-time Visitor Assistant was posted on April 24, 2024, and it will come to an end on May 22, 2024. This job opening demands that you have obtained High School as a minimum qualification. The work premises are situated at Boston , MA , Boston , MA.

New England Aquarium

Part-time Visitor Assistant

The New England Aquarium is currently seeking enthusiastic individuals to join our Visitor Experience Department as Visitor Assistants. As a Visitor Assistant, you will be one of the first employees to greet and welcome visitors from all over the world and ensure that these individuals have a memorable experience at the New England Aquarium. From the bustling penguin colony and the four-story Caribbean coral reef teeming with hundreds of tropical fish to the Simons Theatre offering the most cinematic way imaginable to see astounding creatures from our blue planet, we are committed to making sure each visitor is delighted by their Aquarium adventure.

This is a part-time, regular, on-site position. The schedule will be 2 - 3 days per week, and the available shifts are: Fridays 8:30a - 5p, Saturdays 8:30a - 6p, Sundays 8:30a - 6p, and Mondays 8:30a - 5p EST.


  1. Demonstrate consistently high standards of customer service while interacting with our visitors and staff in a way that is professional, helpful, and engaging. 
  2. Primary duties include but are not limited to, taking tickets, welcoming visitors, managing lines and exhibit spaces, and generally assisting to ensure our visitors' experience is both pleasant and smooth. 
  3. Calmly, courteously, and professionally respond to visitor concerns and complaints and take actions to help resolve them referring to the Supervisors as needed. 
  4. Cross-train at the Information Desk and Ticket Booth.
  5. Assist with training, monitoring, and developing interns in our department through coaching and leading by example.
  6. Answer questions about the Aquarium, memberships, animals and exhibits, programs, and the surrounding area, including general tourist information.
  7. Assist in greeting groups to the Aquarium in an engaging and welcoming manner. 
  8. Assist Conservation Learning staff with monitoring the Shark and Ray Touch Tank, and maintaining staff presence in exhibit halls to answer questions, provide general assistance, and relay emergencies to the Information Desk.
  9. Perform other position-related duties, as assigned. 


Education and Experience

  • High School Diploma is required.
  • Minimum 6 months of job-related customer service experience required. 

Knowledge, Skills, and Abilities

  • Customer service skills. 
  • Enthusiastic personality. 
  • Comfortable working in a fast-paced, crowded environment. 
  • Strong communication and customer service skills. 
  • Able to respond efficiently to changing or stressful situations. 
  • Cashiering skills and experience desired.

For more information and to apply online please visit: 

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New England Aquarium is an Employment Opportunity Employer as defined by the EEOC. Here we foster a culture of respect, diversity, and inclusion. We strive to engage and inspire a broad audience with our efforts to protect the blue planet, and we believe a diverse workforce provides experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our work environment.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


$17 - $17.60 per hour

How to Apply

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

New England Aquarium
Central Wharf
Boston, MA 02110

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The job posting provides the necessary information to determine if the job is a good fit for you. Remember, your job application is your chance to make a great first impression – make sure that it's accurate and complete. Please make sure to carefully evaluate if this job aligns with your personal and professional goals before applying. We are excited to receive applications from individuals who are passionate about this job opportunity and can fulfill the responsibilities and expectations.