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Academic/Student Services Manager (Retention, Basic Needs, and Wellness)

Posted: December 1, 2023 Expired: February 16, 2024
High School
Academic/Student Services Manager (Retention, Basic Needs, and Wellness)
Posting Number: 0001955
Location: Diablo Valley College
Salary: $113,664 - $138,480 per year

Position Definition:
Under general direction of a higher-level academic manager, manages up to several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

Distinguishing Characteristics:
An Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college. In contrast, the higher level class of Senior Academic/Student Services Manager is expected to oversee a medium to large program/project or several small and medium programs/projects.

Examples of Duties/Essential Functions:
Duties/essential functions may include, but not be limited to, the following: Oversees up to several small academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned program. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned programs or projects educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

Minimum Qualifications:
Education: Earned Masters degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Experience: Equivalent to at least three (3) years of full-timeinstructional, student, and/or other relevant support services experience. License/Certification: A valid Class C California Drivers License.

Knowledge Of:
Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Skill To:

Ability To:
Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications:
1. Possession of a valid California license as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, LPCC, Psychologist or equivalent.

2. Demonstrated experience and skill in provision of providing mental health case management, including crisis interventions, conflict resolution, and behavior risk assessment in an educational/ institutional setting or community-based agency.

3. Possess knowledge of local community agencies and mental health and basic needs resources.

4. Experience in providing trainings on topics related to retention including mental health and wellbeing or working with distressed or disruptive students.

5. Demonstrated knowledge and awareness of student basic needs and barriers encountered by low-income, culturally diverse, and first-time college students as well as the unique challenges experienced by returning re-entry students.

6. Acute cultural competency skills as demonstrated by knowledge and understanding of the needs of historically marginalized groups.

7. Experience working with transitional age youth (18-25) in a college setting.

8. Outstanding oral and written communication skills and demonstrated ability to work well with a team and with multiple stakeholders.

Special Instructions:
Note: New employees will be placed at the first step which is $113,664 per year, second step $119,424 per year or third step at $125,460 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $138,480 per year is reached on the salary schedule.

Job Close Date: 12/4/2023
Open Until Filled: No
This job was expired