Jobs in America

Customer Service Representative - Remote (Healthcare)

California
FULL TIME
High School 1 Year

Full time work can provide an opportunity to try out a new type of work. Is that something you're interested in? Despite the job being in California, it is a remote position that provides the freedom to work from anywhere you choose. January 17, 2024 was when the job listing for Customer Service Representative - Remote (Healthcare) was published, and it will expire on April 3, 2024. Work experience in the same field for a minimum of 12 months is a critical requirement for this job. To be considered for this job vacancy, it is essential to have obtained High School. The salary not being revealed by the employer means that you can negotiate based on the company's sustainability and corporate social responsibility initiatives.

Job Title:

Customer Service Representative - Remote (Healthcare)

Job Description

JOB DESCRIPTION

The Customer Service Representative - Remote (Healthcare) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix + Webhelp is just the right place for you!

As a remote Customer Service Representative (Healthcare) you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT


This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (Healthcare) working from home, you will:

  • Provide inbound and outbound customer support using a call flow guide
  • Provide scheduling services to customers
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services
  • Deliver expert customer experiences…with a smile


YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Healthcare) (Remote) role include:

  • 1+ year of healthcare related experience
  • 1+ year of customer service experience
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Strong computer navigation skills and PC knowledge
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • A desktop or laptop to complete PC and internet testing
    • A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone
  • Must reside in the United States or have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

To have a safe and productive job search online, there are several things you need to keep in mind before applying for jobs. Protect your personal information when dealing with potential employers. If a job posting seems too good to be true, it's likely a scam or fraud, so steer clear and look for legitimate opportunities instead. A company that conducts job interviews solely through text or email is likely not legitimate. Avoid job postings that require you to transfer funds through your personal bank account. To avoid working for a company with a history of workplace harassment or discrimination, research its diversity and inclusion policies before applying for any job. Be cautious of any job postings that mention upfront fees or payments. It is advisable to contact the company to make sure that the job opening is not a scam and that they are hiring for the position. Watch out for job postings that use vague job titles or descriptions, as these may be signs of a fraudulent job posting.


One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

  • Paid training and performance-based incentives
  • Lucrative employee referral bonus opportunities
  • 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
  • Health and wellness programs with trained partners to help promote a healthy you
  • Mentorship programs that support your rewarding career journey
  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time


Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

  • English
  • Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

Have you given this job opening a careful look? If so, it's time to make a decision. Please only apply for this job if you are certain that you can fulfill the responsibilities and expectations. Don't rush to submit your application - take the time to tailor your resume and cover letter to the specific job requirements. We welcome applications from individuals who have carefully reviewed this job posting and feel that they meet the qualifications and requirements. Alternatively, you might want to explore other job vacancies on liquidscapes.info that offer different challenges and opportunities.