Jobs in America

Jr Associate, Live Operations Support

California
FULL TIME$20 - 24
1 Year

If your application for this job is successful, your salary will be $20 - 24. December 29, 2023 is when the Jr Associate, Live Operations Support job posting began, and it will no longer be open after March 28, 2024. Have you considered whether full time work aligns with your desired level of compensation and benefits? This job opening demands a minimum of 12 months of experience in the same field. This job is situated in California, but since it's a remote job, you can work from any location with an internet connection.

The Jr Associate, Live Operations Support is responsible for supporting the strategic partnership management and catering teams for the Outpost and Catering lines of business. This person will be responsible for solving daily live operations issues that come up, working both externally and internally. This is a remote, part time role (9am - 3pm ET).

Outpost is a batch delivery program of customized meals, dropped off in your workplace at the same time daily while Catering is best for delivery of large quantities and on an as-needed basis with more flexible delivery times.

What You’ll Do

  • Work cross-functionally with the logistics and customer experience teams to support live Outpost accounts with their daily orders.
  • Communicate with external partners on the status of their daily Outpost deliveries - partners will reach out about missing orders, delivery status, missing ingredients, blocked orders and your goal will be to respond in a timely manner and provide great service to our accounts.
  • Alert Strategic Partnership Managers of key Outpost account issues that impacted their accounts. Create a daily report of what happened that day.
  • Facilitate communication on store closures (ex: snow, fleetwide issues) to Outpost and Catering accounts and guests who have placed orders.
  • Alert Catering marketplaces about anticipated order changes, cancellations, delays, store closures and other events impacting a catering order.
  • Work cross-functionally with the logistics and ezCater teams to support live catering issues.

What You’ll Focus On

  • Live Operations: Work in partnership with the logistics team in real time to report issues with Outpost deliveries and catering order issues.
  • Operational Strategy: Work in partnership with the strategic partnership, catering and live operations teams to solve continued logistical issues.
  • Account Health: Monitor account health by leveraging Salesforce, Slack, and other platforms, on a daily basis to communicate with the team and keep accurate and updated account information.

Skills You Can’t Wait to Show Off

  • Communication - You know how to clearly communicate with your team, manage accounts and relationships.
  • Planning and Organization - Keeping organized is a must for you. You have the ability to think quickly on your feet and prioritize multiple tasks.
  • Agility and Flexibility - You are able to learn and work out of multiple systems, and you enjoy navigating through new processes that enhance the customer experience.
  • Teamwork - You believe positivity and collaboration make the strongest and most effective teams.

Desired Qualifications

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  • 1 year of experience in customer service or live operations
  • Hustler!
  • A customer centric approach
  • Excellent organization, communication skills
  • Ability to work well remotely

What you'll get:
  • Highly competitive pay + bonus plan
  • Three different medical plans to suit your and your family's needs
  • Dental and Vision insurance
  • Flexible PTO plan
  • 401kprogram
  • Employee HSA and FSA
  • Complimentary greens
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative team of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Salary range for this role: Starting salary range based on experience $20-$24 USD sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. California residents: Review our applicant privacy notice HERE . sweetgreen participates in the federal government's E - Verify program to determine employment eligibility. To learn more about the E - Verify program, please click here .

Before you apply, make sure you understand all the requirements listed in the job posting. If you are confident in your qualifications and experience, we encourage you to apply for this job posting. It is important to us that all applicants have a clear understanding of the job requirements and responsibilities before applying. Take the time to proofread and review your work before submitting your job application to ensure that it's accurate and error-free. However, if this job vacancy isn't what you're looking for, liquidscapes.info has many other job vacancies that might be of interest to you.