Jobs in America

Technical Operations Associate

California
FULL TIME
High School 2 Year

This job is in California, but it's a remote position that provides the freedom to work from any location in the world as long as you can deliver on your responsibilities. It is mandatory to have passed High School as a minimum requirement to apply for this job. Is full time work something that you've considered before? The employer's non-disclosure of salary provides you with the chance to negotiate it. This job requires that you have at least 24 months of relevant work experience in the same field. The job vacancy named Technical Operations Associate was initiated on February 22, 2024, and it will no longer be accessible after May 22, 2024.

at Parachute Health U.S. Remote

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The legacy ordering process is long, complicated, and yields an 83% error rate, resulting in patients ending up in the hospital or worse.

The world is transitioning to Digital Ordering across the healthcare industry. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.

Since launching, we’ve helped millions of patients. Founded in New York City, we’ve grown across 50 states and partnered with 50,000 clinical facilities and over 2,000 supplier locations across 20,000+ products on the Parachute Platform.

Responsibilities

  • Education: Educate new employees on internal supplier tools
  • Processes: Design and implement escalation processes to decrease time taken to fulfill technical requests and drive internal efficiencies
  • Implementations: Use internal tools to implement suppliers with complex catalogs and provide white glove service to health system clients
  • Documentation: Document best practices and workflow options to drive customers to make decisions
  • New Product Rollouts: Lead the charge on rolling out new product offerings for customers
  • Integrations: Become an expert in Parachute Platform interoperability and utilize our many APIs to embed more seamlessly within our supplier partners
  • EndUser Training: Roll up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support
  • Process Improvement: Identify and execute on improvements to make our onboarding and transformation process more effective
  • Support Technical Operations Manager: Complete tickets and requests in a reasonable time frame and proactively communicate with Technical Operations Manager about blockers and barriers

Requirements

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  • Entry level with technical experience or 1-2 years in a technical and external-facing role
  • Experience communicating with external clients verbally and written
  • Excellent attention to detail
  • Fast learner with an ability to notice small details and the bigger picture

Benefits

  • Medical, Dental, and Vision Coverage
  • 401(k) Retirement Plan
  • Remote-First Company
  • Equity Incentive Plan
  • Annual Company-Wide Bonus (up to 15%)
  • Flexible Vacation Policy
  • Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
  • Monthly Internet Stipend
  • Annual Home Office Stipend
  • Co-Working Space Reimbursement

Salary:

Base: $58.5K - 75K


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