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Text and Chat 988 Backup Call Center Counselor II Full Time 156793

State of South Carolina
Charleston County

While the job is currently based in Charleston County, the company is open to hiring remote workers who meet the qualifications. December 12, 2023 is when the job offer for the Text and Chat 988 Backup Call Center Counselor II Full Time 156793 position became available, and it will expire on March 9, 2024. State of South Carolina offers full time positions for individuals with strong interpersonal skills. The employer's lack of disclosure of salary means that you have the chance to negotiate your compensation package.

Job Responsibilities

With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina.

This position is located at 2100 Charlie Hall Boulevard, Charleston, SC 29414.

Under direct supervision of the Special Services Coordinator,

Under limited supervision of the 988 Team Leader, exercises independent judgement and discretion while answering incoming Lifeline calls and provides telephonic crisis intervention services to include text, chat, screening, and consultation in a culturally competent manner. This is for a Full Time Bachelors Level Counselor.

This position serves adults patients receiving services at the Charleston Dorchester Mental Health Center (CDMHC). Our clinicians provide advanced, comprehensive mental health assessments and clinical interventions to promote individualized patient recovery. Sessions include individual, family, and group therapy using a full array of Evidence-Based Practices tailored to the individual's needs and preferences. Outcome measures are also completed at regular intervals to ensure an accurate level of care. We seek compassionate individuals who are driven to provide outstanding care to those we serve.

Our organization also provides outpatient psychiatric and nursing services, so clinicians will act as part of a multidisciplinary team. Sessions are provided in the clinic and community settings as well as via telehealth when appropriate. While much of our operation is office-based, there may be an opportunity to integrate telecommuting as well for portions of the workweek.

CDMHC and the South Carolina Department of Mental Health have an unsurpassed commitment to ongoing learning and professional development. Clinical staff receive thorough training at orientation as well as opportunities for ongoing training and support, including CEUs whenever possible. Regular individual and team supervision is also provided.

In addition to our exceptional benefits package detailed below, employees in good standing can access opportunities to receive clinical supervision toward all levels of licensure in Counseling and Social Work at no charge.

Our organization is committed to service to our community, and staff members have many opportunities to participate in community events and presentations to reduce stigma and increase awareness of mental health. For those wanting to make a difference in individual's lives and the surrounding communities of the Lowcountry, there is no better place to practice in the mental health field.

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Minimum and Additional Requirements

State: A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.

Agency preferred: One year or one-year equivalent experience with working with crisis intervention, guidance, counseling, and/or social sciences and professional experience in human services or social services programs.

Note: If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.

Preferred Qualifications

Bilingual abilities in English and Spanish (or another language) are a plus.

Additional Comments

The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
  • Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
  • 15 days annual (vacation) leave accrual per year
  • 15 days sick leave per year
  • 13 paid holidays
  • Paid Parental Leave
  • State Retirement Plan and Deferred Compensation Programs
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.

It's important to ensure that this job listing aligns with your values and aligns with your long-term career aspirations. Have you considered this before making a decision? Please submit your application if you are certain that you meet all of the qualifications and requirements. If you have any concerns or questions about this job posting, please don't hesitate to reach out to us. The key to success in job applications is taking the time to ensure that your work is accurate and complete.