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Help Desk Technician

Posted: December 2, 2023 Expired: February 18, 2024
Charlottesville
FULL TIME

The McIntire School of Commerce at the University of Virginia is inviting applications for a Help Desk Technician. As a Help Desk Technician, you will play a vital role in ensuring a seamless technology experience for our faculty, staff, and students. You will be responsible for providing first and second-tier IT support services to resolve issues promptly and ensure smooth access to system data. This position encompasses desktop, mobile, and cloud-based technology support, as well as basic assistance with audio-visual technology and learning management systems. Additionally, you'll offer non-technical guidance when necessary, such as directory assistance and lost and found services.

Key Responsibilities:

  • Provide first and second-tier IT support to resolve technical issues efficiently.
  • Offer support for desktop, mobile, and cloud-based technology and systems.
  • Assist with basic troubleshooting of audio-visual technology and learning management systems.
  • Route advanced support requests to appropriate teams as needed.
  • Offer non-technical guidance for various inquiries, including directory assistance and lost and found services.

Preferred Qualifications

  • Bachelor's degree in Computer Science, MIS, Computer Engineering, or a related field, or equivalent experience.
  • Previous experience in an IT support role. Consideration will be given to candidates with significant IT support experience in lieu of a degree.
  • Proficiency in troubleshooting both Mac and PC computers, printers, and classroom A/V equipment.
  • Experience in supporting remote users.
  • Strong written and oral communication skills.
  • Ability to handle multiple competing priorities and multitask effectively.
  • Exceptional customer service skills to assist individuals with varying levels of technical knowledge.

Additional Details:

  • This role primarily involves sedentary work with extensive use of desktop computers. Occasional walking may be required to attend meetings and programs.
  • The selected candidate will undergo a background check as per University policy before commencing employment.

Compensation:

Anticipated hourly rate: $24 - $27.

TOAPPLY:

Complete an application online and attach:

1. Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences

2. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search “Find Jobs”, and search for “R0054590".

PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board: https://uva.wd1.myworkdayjobs.com/UVAJobs and search for “R0054590”

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Bill Crane, Senior Academic Recruiter, [email protected]

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

MINIMUM REQUIREMENTS

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
Experience: At least one year of experience. Relevant experience may be considered in lieu of a degree.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. Physical Demands require the prospective candidates to be able to lift Computers and Printers up to 50 lbs to install new computers and printers and also relocate computers and printers. It also requires the candidates to have ability to crawl under desks to connect and disconnect computers and printers.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

This job was expired