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Non Medical Case Manager

Posted: December 2, 2023 Expired: February 18, 2024
High School

The Ryan White Non-Medical Case Manager will work closely with clients living with HIV/AIDS who have multiple psychosocial and/or health related needs. Non-Medical Case Management services is a strength- based approach to service that includes treatment adherence counseling, coordination and follow-up of medical treatments, client advocacy, and assistance in obtaining housing, financial support, legal services, social support and any other needed service. The goals of Non-Medical Case Management is to insure that clients with HIV/AIDS have timely access to comprehensive medical care and social services; prevent disease transmission and delay of HIV progression and to promote and support client independence and self-sufficiency. The Non-Medical Case Manager will be supervised by the Medical Case Manager Supervisor. Prior working experience with the HIV/AIDS community is preferred.

Key Performance Area: Screening

  • Works in collaboration with the Medical Providers in the ID clinic to identify clients at intake that are in need of Medical Case Management.

  • Complete patient screening to determine eligibility for medical case management services.

  • Collaborate and Consult with Clinical Staff to identify current clients who are in need of medical case management services.

  • Respond within 24 hours to requests for case management services.

  • Provide feedback to patient’s provider care team in the ID clinic as needed.

Key Performance Area: Orientation and Assessment

  • Determine client eligibility for various RW funded services (including MCM and the Virginia ADAP and other community resources).

  • Provide orientation to the clinic operations for new clients. Obtain proper documentation for proof of HIV status, residency information, proof of income, and uninsured or underinsured status as part of the RW Part B for initial and recertification eligibility determinations.

  • Conduct client intake interview(s) and complete intake application and all required forms Refer patient to MCM to schedule MCM Assessment appointment. Perform the six-month eligibility review and recertification and obtain necessary documents as identified in the NMCM standards.

  • Maintain documentation and program notes in the client records according to Virginia Department of Health (VDH) requirements and NMCM standards.

  • Complete client data entry into VDH’s & HRSA client-level database. Coordinate with Outreach, Patient/Peer Navigation, and VDH Care Coordination staff to facilitate access to care or referral to re-engage out-of-care clients.

  • Coordinate eligibility and intake services with community agencies, hospitals, and physician practices to assist clients to access services. Maintain current information on all frequently used community resources, as needed, and provide to clients who need identification of new resources.

Key Performance Area: Continued Contact

  • Face to face interaction with client at least every 90 days. If patient is in need of 90 day check-ins, then they need to be in Medical Case Management.

  • Document treatment adherence activities in clients file; these include keeping medical appointments, taking prescribed medication, refilling prescriptions, etc. This as well is MCM services; NMCM only assist with pharmacy issues; i.e. Ramsell card & copay issues.

  • NMCM assist with food cards, transportation, eligibility, VAMAP/PFS completion, Case Management referrals ( NMCM assessment done during intake or if client proceeds to have same issue 3x or more).

Education: High School Diploma or equivalent
Experience: Two years of administrative experience
Licensure: None

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

This is a restricted position and is dependent upon project need, availability of funding, and performance.

The successful candidate will pass a criminal background check and pre-employment health screening.

To Apply:

Apply Here, and search for R0054958.

Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs' and search for R0054958.

Complete an application online with the following documents:

  • CV

  • Cover letter

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via Skill Survey during the final phase of the interview process.

For questions about the application process, please contact Michelle Johnson, Recruiter, at [email protected].

For more information about UVA and the Charlottesville community please see and

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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