Jobs in America

Money Customer Experience Representative (Credit Card)

Chicago
FULL TIMEUSD 48,000 - 61,000 / year
2 Year

The job vacancy for Money Customer Experience Representative (Credit Card) was advertised on December 27, 2023, and it will be unavailable after March 21, 2024. Although the job is based in Chicago, it is a remote job that provides the freedom to work from any location in the world as long as you can deliver on your responsibilities. If you are offered this job, your salary will be USD 48,000 - 61,000 / year. A minimum of 24 months of work experience in the same field is required for this job. It's important to think about what type of work you're interested in. Have you considered full time work?

Join a leading fintech company that's democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We're seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you're invigorated by our mission, values, and drive to change the world — we'd love to have you apply.

About the team + role

The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs and that we have the tools necessary to provide our customers exemplary service in each interaction.

As a Money CX Agent, you will be a subject matter expert on the Credit Card product and customer support processes. You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the cardholders concerns as efficiently as possible.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you'll do
  • You have deep customer empathy and are passionate about providing exceptional customer service to every customer
  • You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve
  • You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue
  • You're hungry to learn and grow alongside a growing business
What you bring
  • 2+ years of full-time work experience
  • Basic understanding of financial products is a plus
  • Previous experience with text or email customer support is a plus
  • Basic working knowledge of Zendesk isa plus
What we offer
  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more!
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more!
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

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Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 1 (Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC)

$28.05—$33 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$26.35—$31 USD

Zone 3 (Lake Mary, FL)

$23.80—$28 USD

Click here to learn more about Robinhood's Benefits.

We're looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you're ready to give 100% in helping us achieve our mission—we'd love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your region: Canada Applicant Privacy Policy / UK/EEA Applicant Privacy Policy / US Applicant Privacy Policy

It's important to carefully read through all the qualifications and requirements of this job opening. Have you done so? We encourage individuals who have carefully evaluated their qualifications and experience to apply for this job. Please only apply for this job if you are fully committed to fulfilling the responsibilities and expectations. Take the time to proofread and review your work before submitting your job application to ensure that it's accurate and error-free.