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Office Coordinator, Opt. 1

Posted: December 8, 2023 Expired: February 25, 2024
High School

Agency : Department of Healthcare and Family Services

Job Posting ID: CS33016

BPIS: 10481

Group: A

Start Date: 11/27/2023
Closing Date: 12/08/2023
Salary: $3,610 - $4,918 Monthly (Anticipated starting salary non-state $3,610)
Job Type: Salaried Full Time
County: Cook
Number of Vacancies: 1
Plan/BU: RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number CS33016

Job Posting Details:

The Department of Healthcare and Family Services, Division of Child Support Services is seeking to hire a motivated candidate to serve as an Office Coordinator assigned to our Southern Region. Under the direction of the Clerical Supervisor, this position will analyze child support accounts receivables, keyboards letters, forms, records, and other documents relative to income withholding operations related to the Southern Region. The ideal candidate will have strong knowledge of office practices, procedures, and programs with the ability to follow written and verbal instructions.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas (Remote work may be an option for certain positions)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually
  • Employees earn (3) paid Personal Days annually
  • (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Job Responsibilities
  • Performs complex and specialized procedures to achieve the service of income withholding orders or to otherwise dispose of delinquency referrals
  • Reviews and analyzes accounts through the comparison of Healthcare and Family Services (HFS) computer records and Clerk of the Court payment records to determine correct delinquency referrals
  • Gathers information and issues notices of delinquency to responsible relative whose accounts meet established delinquency guidelines
  • Gathers information and issues referrals for accounts in need of adjustment to designated accounting staff and referrals for cases in need of legal action to attorneys for Child Support Specialists
  • Establishes and monitors tracking procedures to monitor status of notices of delinquency, income withholding, and other work in progress
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
  • Requires knowledge, skill and mental development equivalent to two years of secretarial/business college, or completion of high school and two years of related office experience, or two years of independent business experience
Conditions of Employment
  • This position requires the ability to pass a national background check prior to employment due to accessing confidential federal tax information
  • Requires the ability to utilize and maintain state issued equipment such as a laptop
  • Requires the ability to travel in the performance of duties, with overnight stays as appropriate

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:
8:30 a.m. - 5:00 p.m. Monday - Friday
Work Location: 6221 S Emerald Dr Chicago, IL 60621-2059
Agency Contact: [email protected]

Job Family: Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).


Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • [email protected]
  • [email protected]

This job was expired