The employer's lack of disclosure of salary means that you can negotiate based on the company's commitment to employee diversity, equity, and inclusion initiatives. Although the position is based in Clearwater, the company is open to accepting applicants from other parts of the country who meet the specified qualifications. Fifth Third Bank is currently recruiting for full time roles. September 18, 2023 marked the start of the job listing for the Lead CSR/Teller - Cleveland Street (Clearwater, FL) - Full Time position, which will expire on December 16, 2023.
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Customer Experience: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
Before you apply for any job online, make sure you know these critical elements to ensure that the job is legitimate and avoid scams. Job offers that only provide text or email interviews should be treated with caution. Be cautious of job postings that request you to use your personal bank account for any type of transactions. Don't ignore any doubts or hesitations you have about a job posting, even if it seems legitimate. Keep an eye out for job postings that require you to pay for training or certification programs that are not accredited or recognized by reputable organizations, as these are often signs of a fraudulent opportunity. Be cautious of employers who ask for too much personal information during the application process. Get in touch with the company to confirm the authenticity of the job and the hiring process. Any job posting that requires payment upfront is likely a scam. It's important to research the company before applying for any job to ensure that it's a legitimate and reliable organization.
- Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
- Partner with Financial Center Manager to gather and report monthly FCA requests.
- Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
- Assist in training newly hired Customer Service Representative
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: - Work involves extensive cash handling.
- Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Act as a leader and a resource for both customers and platform team.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
WORKING CONDITIONS: - Normal office environment.
- Extensive viewing of computer screens.
Lead CSR/Teller - Cleveland Street (Clearwater, FL) - Full Time
LOCATION -- Clearwater, Florida 33755
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Have you taken the time to carefully analyze this job posting? If so, it's time to make a decision. Accuracy is a sign of professionalism and attention to detail, so make sure that your application reflects these qualities. If you are confident that you meet the qualifications and expectations of this job, we invite you to apply. It is important to us that all applicants have a clear understanding of the job requirements and responsibilities before applying. Likewise, liquidscapes.info has many other job vacancies that are similar to this job vacancy and worth exploring.