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Guest Experience Manager

Posted: January 18, 2024 Expired: February 15, 2024
Cheyenne Mountain Zoo
Colorado Springs
3 Year

Cheyenne Mountain Zoo

Guest Experience Manager

This position is responsible for the overall management of the Guest Experience Department including supervisory functions and hands-on support. The Guest Experience Manager is responsible for ensuring and facilitating excellent service to our guests at all times. This position manages all aspects of the Guest Experience Department including, but not limited to, base/reception, parking, admissions, carousel, shuttle, giraffe experience, elephant and rhino feedings, and Sky Ride. The Guest Experience Manager promotes professional working relationships with both internal and external customers. This position is supervisory in nature; adheres to and supports all organizational policies, procedures, and standards; and promotes teamwork!

Experience Required

QUALIFICATIONS AND REQUIREMENTS: ▪ Minimum of 5 years previous customer service experience ▪ Minimum of 3 years previous supervisory experience is required ▪ Previous special attraction experience is preferred ▪ Must have current CPR certification and AED training ▪ Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers ▪ Must submit to and pass a pre-employment drug/alcohol screening ▪ Must be able to provide proof that you can legally work in the United States ▪ Must have a valid driver’s license and be insurable through Zoo’s liability insurance provider ▪ Proficiency in computer applications such as Word, Excel, internet and email is required ▪ Skilled in establishing and maintaining effective working relationships with co- workers, vendors, Zoo staff, and the public ▪ Must have a high attention to detail ▪ Ability to research, draw conclusions, and summarize data for discussion and review ▪ Take ownership and pride in responsibilities ▪ Possess the ability to organize and prioritize while working with strict deadlines ▪ Available to work a flexible schedule including weekends and holidays ▪ Available to work several evenings for special events throughout the year



How to Apply

To apply, please submit your resume and cover letter to

No phone calls, please.

Cheyenne Mountain Zoo
4250 Cheyenne Mountain Zoo Rd
Colorado Springs, CO 80906
Phone: 719-633-9925

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