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Guest Experience Manager

Posted: May 30, 2024 Expired: November 27, 2023
Cheyenne Mountain Zoo
Colorado Springs
5 Year

Cheyenne Mountain Zoo

Guest Experience Manager

This position is responsible for providing leadership and hands-on supervision/support for the Guest Experience Department. Responsible for facilitating excellent guest service to our guests at all times. Oversees all aspects of the Guest Experience for their area of focus as well as the overall department. Promotes professional working relationships with both internal and external customers. This position is supervisory in nature. Adheres to and supports all organizational policies and procedures and standards. Promotes teamwork!

Experience Required

QUALIFICATIONS AND REQUIREMENTS: · Degree, certification, training in hospitality management or related field strongly desired. · Desired a minimum of 10 years’ customer service experience in a zoo or aquarium, hospitality, amusement, entertainment venue, or other comparable customer service experience. · Desired a minimum of 5 years’ experience directly supervising front line staff in a zoo or aquarium, hospitality, amusement, entertainment venue, or other comparable customer service experience. · Knowledge of POS software. · Current CPR certification and AED training required. · Must have excellent written and verbal communication skills and demonstrate the ability to interact clearly and effectively with both internal and external customers. · Must submit to and pass a pre-employment drug/alcohol screening. · Must be able to provide proof that you can legally work in the United States. · Computer Proficiency in computer applications such as Word, Excel, internet and email. · Skilled in establishing and maintaining effective working relationships with co-workers, vendors, Zoo staff, and the public. · Must have a high attention to detail. · Ability to research, draw conclusions, and summarize data for discussion and review. · Take ownership and pride in responsibilities. · Possess the ability to organize and prioritize while working with strict deadlines. · Must have a valid driver license and be insurable through the Zoo’s insurance provider. · Available to work flexible schedule including weekends and holidays. · Available to work several evenings for special events throughout the year. · Ability to make good decisions and remain calm under pressure. · High energy level. · Must gave creative problem solving skills. · Able to work with little supervision. · Superior customer service oriented.



How to Apply

Please send resume and cover letter to the Guest Experience Supervisors at

Cheyenne Mountain Zoo
4250 Cheyenne Mountain Zoo Rd
Colorado Springs, CO 80906
Phone: 719-633-9925

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