Jobs in America

Customer Service Representative (English/Danish)

Posted: December 12, 2023 Expired: February 29, 2024
Dallas
FULL TIME
High School 2 Year

About the job

We are searching for Customer Service Specialists to join our team in Dallas, Texas. In this role, you will answer customer queries and resolve issues via appropriate channels, maintaining knowledge of our customer's products and services.

1. The successful candidate will be fluent in both English and Danish, providing exceptional service to our diverse customer base. Responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication in both languages. The ideal candidate possesses strong language proficiency, outstanding interpersonal skills, and a commitment to delivering a positive customer experience.

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Ensuring that appropriate actions are taken to resolve customers' problems and concerns.
  • Maintaining and updating records of customer interactions with details of inquiries, complaints, or comments.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Respecting client confidentiality at all times.

Qualifications:

  • High school diploma or GED Required
  • Fluency in both English and German (written and spoken).
  • At least 2 years of Customer service experience required.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • Sound judgment and excellent problem-solving skills.
  • Sales background is a plus.

Why Relay?

By joining our team, you'll be part of a company that values your well-being, offers competitive compensation, and provides an environment where you can thrive both personally and professionally. Apply now to seize this exceptional opportunity and take your career to new heights!

Job Type: Full-time

Pay: $11.00 - $15.00 per hour

Expected hours: 8 per week

Experience level:

  • 2 years

Work setting:

  • Remote

Work Location: Remote

This job was expired