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Customer Service Analyst - $20.00/hr - Weekly Pay

Posted: February 21, 2024 Expired: May 21, 2024
Dallas
FULL TIME
High School 5 Year

Our client, a premier digital and service provider located in Dallas, Texas is currently seeking a dedicated Customer Service Analyst to join our team on a 6-month contract basis. In this role, you will play a key role in supporting our customer service operations and ensuring the highest level of satisfaction for our clients. The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for delivering exceptional customer service.


Key Responsibilities:


  • Create tracking tickets
  • Assist with client inquires
  • Maintain active communication with both internal and external clients
  • Have a working knowledge of all processes within the company
  • Make calls to taxing jurisdictions requesting data
  • Workin fast paced environment
  • Communicate delays
  • Maintain excellent attendance
  • Research discrepancies
  • Document processing procedures
  • Claims processing
  • Train new employee’s
  • Manual bill request processing involving monthly envelope stuffing and document mailing

Qualifications:


  • Proficient in Microsoft Outlook
  • Proficient in Internet Explore
  • Proficient in Excel, PowerPoint
  • Ability to type at least 60 wpm
  • Strong organizational skills & attention to detail
  • Strong communication skills – both oral and written
  • At least 5+ years experience in file exchange
  • Team-player, customer-centric attitude
  • Requires minimal supervision
  • High School Diploma
  • Associates Degree or 5+ years in related field
This job was expired