Jobs in America

Head of Customer Success

6 Year

Have you considered whether full time work is a good match for your desired level of responsibility and workload? You have the chance to negotiate your salary with the employer based on the company's approach to employee job meaning and purpose. The job listing, titled Head of Customer Success, was posted on March 6, 2024 and will expire on June 4, 2024. To apply for this job, you need to possess 72 months of experience in the same field. Despite the job being in Enterprise, it is a remote position that allows you to work from anywhere as long as you can complete your assignments.

Datapeople helps recruiting teams make more thoughtful and accurate decisions about their recruiting process, from the job posts they write to the data they report on. We know that small changes can have big impacts and while we're very happy to serve some of the most forward-thinking talent teams on the planet including Conagra, Allianz, Square, Twitch, BuzzFeed, and Oscar Health. We are funded by some of the worlds most incredible venture capital firms including First Round Capital, Uncork Capital, GreatPoint Ventures, New Markets and Nextview ventures. Read more about our recent Series A in Forbes, and on our blog. At the heart of our mission is an absolute love for candidates and empathy for the challenges they face when trying to get a job.

Reporting to our CEO, you will lead the transformation of our Customer Success team to develop and implement strategies to enhance customer satisfaction and retention. You will apply data and customer insights to improve the overall customer experience. You will manage and grow a team tasked with building strong relationships with customers and ensuring their needs are met throughout their entire journey with the company, from onboarding through renewals. This role is perfect for you if you love getting deeply immersed in the product and the problem to help our customers elevate their entire recruiting process using Datapeople.

You will:
  • Develop and implement a comprehensive Customer Success vision and strategy aligned with Datapeople's goals
  • Take a hands-on approach as you continue to build the Customer Success team, developing it for scalability and sustained growth
  • Create a value-driven and data-led model of the customer journey, and make sure all team members are aligned
  • Determine the metrics, health scores, and goals relevant to each account and the team
  • Implement strategies that enhance and integrate into Datapeople's Go-To-Market strategies and plans, working closely with Sales, Marketing, and Product
  • Partner closely with sales to build comprehensive account plans and support account expansion
  • Prepare regular reports on customer engagement performance, and customergrowth metrics, highlighting successes and areas for improvement

This is a remote job and available to all candidates with work privileges currently residing in the United States.

You have:
  • 6+ years of experience in Enterprise SaaS-focused customer success roles in early stage (series A / B) venture-backed startup environments
  • Experience leading a customer success for a MM / Enterprise SaaS product
  • Experience supporting mid-market and Enterprise books of business across a variety of industries with an understanding of account planning, and building a Quarterly Business Review (QBR) and Executive Business Review (EBR) cadence
  • Previously owned the customer journey, can get in the weeds with the product and the recruiting space, and successfully build and lead a team of product experts
  • Experience in segmenting customers based on firmographics, spend and other factors to build a deep understanding of our customer base
  • Familiarity with how recruiting teams are structured and the recruiting process although experience in RecruitingTech / HRTech is not required
Our benefits:
  • Comprehensive medical, dental, and vision benefits, including company-funded HSAs
  • Additional healthcare perks like company-paid life insurance and memberships to One Medical and Kindbody
  • Retirement benefits through Slavic401k
  • Generous leave policies including PTO, sick leave, and parental leave
  • A home office stipend

We come to work every day with the mission of making opportunities more accessible and the recruiting process fairer for candidates. We're a remote-first company with linguists, engineers, and scientists working all across the United States. For candidates residing within the United States, the anticipated base salary range for this position is $140,000 to $180,000 per year with additional annual bonuses and stock options. Actual compensation is determined by many factors including candidate experience and skills; location/market; and business needs.

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Careful review of the job posting is essential to making a well-informed decision. Don't underestimate the importance of accuracy when it comes to job applications – it can make all the difference in the hiring process. We are excited to receive applications from individuals who are passionate about this job opportunity and can fulfill the responsibilities. We want all applicants to feel confident and informed when deciding to apply for this job. To sum up, if this job vacancy isn't what you're looking for, there are many other job vacancies on that you can browse.