Jobs in America

ITSM Documentation Specialist

High School

You have the opportunity to negotiate your salary with the employer based on the company's approach to employee collaboration and team building. It is essential to note that you must have completed High School for this job. If you're looking for a job that offers more autonomy and control over your work, full time work might be a good choice. The job offer for the ITSM Documentation Specialist position was announced on December 11, 2023, and it will be removed on February 25, 2024. This opportunity is located in Enterprise, but the company is open to considering candidates from outside the area if they meet the specified requirements.

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.

Sentar is seeking a Documentation Specialist!

NCRC Information Technology Service Management (ITSM) services to include: Enterprise
Configuration Management (CM); Enterprise Trouble Ticketing/Problem Reporting; and
Enterprise Software License Management.

The services support the Test Resource Management Center’s (TRMC) mission to provide realistic cybersecurity environments for Test and Evaluation (T&E) of major Department of Defense (DoD) acquisition programs and to enable the conduct of realistic training and certification events for the DoD Cyber Mission Force (CMF). The NCRC facility may also support non-DoD customers such as Department of Homeland Security (DHS), industry, academia and international partners. This PWS defines the annual effort required to support ITSM services for the NCRC.

Role Description:

This person will facilitate the review and maintenance of the NCRC ITSM Implementation Guidance.. This
shall include examination of approved Problem Reports (PRs) and Change Requests
(CRs) which apply to the NCRC ITSM Implementation Guidance conduct of annual NCRC ITSM Implementation Guidance Plan review process, and other changes as directed by the ERB, CCB, or NCRC Program Office. Based on Government-approved changes, the Contractor shall revise, post, and
disseminate updates


Clearance: Secret

Certifications ITIL certified

Years of experience: Minimum 5

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Similar experience required: Develops, prepares and/or maintains documentation pertaining to business processes, systems operation, product development and other technical processes. Researches, reviews, and collects available technical information as basis for documentation. Creates new documentation or updates existing documentation to accurately reflect changes in a product or process. Writesand maintains end user documentation or on line instructional content. Has developed a strong understanding of the technical details of the products or processes that are being documented.

Benefits at Sentar:

In addition to a great culture, Sentar offers a comprehensive benefits package to support employees and their families! Cigna Health Insurance, Guardian Vision and Dental Insurance, and Life/Accident/Disability insurance options through Mutual of Omaha give our employees options and comprehensive coverage while keeping out of pocket costs low. Sentar is also happy to offer a healthy match employee contributions through the Fidelity 401(k) plan. Time off your thing? Sentar offers a PTO plan that graduates quickly with years of service. Sentar invests in our people - we offer a robust professional development and education assistance plan, to help our employees reach the next level Reach out to your recruiter to learn more!

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.

Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities

Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at [email protected]. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

Build, Innovate, Secure Your Career at Sentar.

Have you read all the details of the job posting? Make sure you do before moving forward. It is important to us that all applicants have a clear understanding of the job expectations and responsibilities before applying. We welcome applications from individuals who are committed to fulfilling the responsibilities and expectations of this job. Don't underestimate the importance of accuracy and completeness in your job application – these qualities can make all the difference. In addition, has many other job vacancies that offer similar opportunities for career growth.