Jobs in America

Enterprise Loyalty Advocate (AMER)

Enterprise
FULL TIMEUSD 103,000 - 132,000 / year
High School

USD 103,000 - 132,000 / year is the amount of money you will earn if you get this job. This job vacancy mandates that you have successfully completed High School. The employer is looking for candidates who are willing to relocate for the position if offered the job, regardless of their current location. Have you thought about whether full time work is a good fit for your current life stage and commitments? January 15, 2024 is when the job vacancy entitled Enterprise Loyalty Advocate (AMER) was announced, and it will expire on April 1, 2024.

Overview:

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job Description

Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Enterprise Loyalty team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!

We impact the retention and growth of our Enterprise accounts by cultivating strong partnerships with our largest 10% of customers and positioning the high value of Atlassian’s software within every interaction.

Your Future Team

The Loyalty Advocacy team is comprised of curious, proactive, empathetic, and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals then sharing how Atlassian's solutions can help achieve them.

Every Enterprise Loyalty Advocate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.

Youwill report to the Loyalty Advocates Team Lead.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $87,500 - $116,700

Zone B: $78,800- $105,000

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Zone C: $72,700 - $96,900

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Responsibilities:
  • Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.

  • Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support

  • Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle

  • Maintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners

  • Maintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems

Qualifications:
  • Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas

  • Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures

  • Consistent track record of meeting or exceeding performance goals

Ready to apply for the job? Make sure you've read the posting thoroughly before doing so. We value your time and effort, so please only apply if you are genuinely interested in this job. We are excited to receive applications from individuals who are committed to meeting the requirements and expectations of this job. Recruiters are looking for candidates who are detail-oriented and meticulous in their work, so make sure that your application reflects these qualities.