Jobs in America

Team Manager, Customer Data and MarTech

Enterprise
FULL TIME
10 Year

The employer's non-disclosure of salary means that you can negotiate based on the company's performance-based employee recognition and rewards programs. The employer is willing to provide relocation assistance for qualified candidates who are offered the job, regardless of their current location. A minimum of 120 months of experience in the same field is mandatory for this job. If you're looking for a job that offers more variety and challenge, full time work might be a good fit for you.

Job Purpose We are seeking a highly skilled individual to lead our Customer Data & Marketing Technology Team at Honda. In this role, the incumbent will be responsible for defining and implementing the roadmap for our marketing and customer data capabilities and systems. Their goal will be to provide seamless, sustainable, and innovative solutions that exceed expectations and drive trust and satisfaction with the Honda and Acura brands. As the Team Lead, they will work with the Unit Lead to help manage Honda’s Customer Data platform and MarTech roadmap, work with our business and marketing partners, and ensure the successful implementation of technology solutions to enhance our marketing capabilities and understanding of our customers. They will also lead improvement initiatives in our web tracking and communication platforms to personalize Honda’s customer touchpoints and experiences. Key Accountabilities
  • Responsibilities include roadmap, services reliability/efficiency, and management of the customer digital experience while navigating and researching Honda products 30 · Responsible for all projects and enhancements of the customer journey (budget, timeline, staffing, QA, delivery..etc)
  • Build and maintain strong collaborative relationship with business users and digital partners
  • Coach and provide oversight as needed to support attainment of quality and performance metrics
  • Identify, analyse, and prioritize new features and issues
  • Create a positive and focused team environment by promoting empowerment and good judgment, and communicating with transparency
Qualifications, Experience, and Skills Education: A Bachelors degree in Information Systems / IT / Computer Sciences / Business Administration or equivalent working experience. Work experience:
  • 10 year or more years of experience supporting ecommerce and customer facing websites
  • 10 year or more years of experience managing and delivering projects and products
  • Managing team(s) of 5 or more resources that includes (Developers/ Quality Assurance/ Business Administrators)
  • Project management skills including the ability to plan and prioritize, and set and manage expectations § Excellent analytical skills and the ability to leverage data and insights to inform decision making
  • Strong communication skills to articulate the roadmap, business priorities and the rationale behind decisions to all levels of the organization
  • High attentionto detail including proven ability to document requirements and to manage multiple, competing for priorities simultaneously
  • Willingness to do whatever it takes to help the team to achieve its goals
  • Own and manage all aspects of website development including conception, development, testing, launch and post launch management
  • Partner with internal teams such as Marketing, Customer Support and Operations to understand and define business requirements
  • Translate business requirements into product requirement documents
  • Own website development roadmap, working with the executive team to prioritize new features
  • Manage the relationship with our external and internal development teams
  • Research, review, recommend and implement new technology solutions to optimize website front-end and back-end performance
  • To have a successful job search online, there are several things you need to keep in mind to avoid wasting your time and effort on scams and fraudulent job postings. Be wary of any job interview that takes place solely over text or email, as it may not be legitimate. If you are unsure about a potential employer's legitimacy, research the company and verify their contact information before sharing any personal information. Be careful of job postings that require you to sign a contract or agreement before starting the job. Before applying for any job, always research the company to verify its authenticity and to avoid job scams. Don't be afraid to ask for references or more information about a company or position before applying for a job. Avoid job postings that require you to use your personal bank account for transactions related to work. Always be cautious of job postings that ask for payment for training or other expenses. Make sure that the job is not a scam and the company is hiring by contacting them directly.

  • Measure efficacy of new features and functionality
Other desirables:
  • Experience delivering Customer Facing Enterprise Digital programs involving numerous external vendors and internal teams is a plus.
  • Automotive industry background, business acumen & understanding of OEM- Dealer eco-system is a plus
  • Scaled Agile (SAFe) practitioner with experience in enterprise agile transformations is a plus.
Workstyle Hybrid
#LI-Hybrid Benefits and Total Rewards Total Rewards:
  • Competitive base salary.
  • Manager Vehicle Lease program
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401(K) Plan with company match + additional contribution
Career Growth:
  • Advancement opportunities
  • Career mobility
  • Education reimbursement for continued learning
  • Training and Development programs
Additional Offerings:
  • Well-being program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

You won't be able to make an informed decision without first reading the entire job posting. We are excited to receive applications from individuals who are enthusiastic about this job opportunity and meet the requirements. If you have any doubts or reservations about this job posting, please take the time to evaluate them before applying. Take the time to customize your application to the specific job requirements and qualifications listed in the posting. Moreover, if this job vacancy isn't a good match, you might want to explore other job vacancies on liquidscapes.info.