Jobs in America

Customer Service Representative (Fayette, AL)

Fayette
FULL TIME$35,000 - 46,000

Have you thought about whether full time work is a good match for your preferred work location and travel requirements? The employer is currently seeking a candidate for a position based in Fayette, but is open to the possibility of remote work for the right applicant. January 11, 2024 was when the job posting for the Customer Service Representative (Fayette, AL) position started, and it will expire on April 10, 2024.

Customer Service Representative - Fayette, AL

Job Summary:

This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

Responsibilities:

  • Receiving and greeting customers in the local office and/or over the phone or online
  • Processing payments and balancing cash funds:
  • Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
  • Assisting customers with electrical service issues:
  • Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
  • Responding to customers with billing or collection inquiries:
  • Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
  • Promoting and selling Alabama Power Company products and services:
  • Budget billing, flat bill, EFT, paperless billing, electric water heater conversions, All Connect transfers, Agency Assistance portal, landlord portal, OCC
  • Assisting customers with program requests:
  • Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
  • Educating customers on ways to avoid/address service or payment issues in the future
  • Understands the meter reading process and billing cycle
  • Assisting with merchandise sales
  • Representing Alabama Power Company to customers in a positive manner

Experience:

  • Proven customer service experience
  • Cash handling experience preferred
  • Collection experience preferred

Knowledge, Skills & Abilities:

  • Customer focused and excellent interpersonal skills
  • Ability to work well with internal and external customers
  • Strong analytical and problem-solving skills
  • Ability to build and maintain relationships with customers and co-workers
  • Excellent time-management, planning, and organizational skills
  • Team player with ability to effectively interact with others to achieve success
  • Understanding of Customer Service Code of Conduct and Code of Ethics
  • Must be able to successfully complete all required testing for this position

Required Test:

  • 00126 - CSR-MH (Customer Service Assessment)

Alabama Power provides the valuable combination of competitive prices, reliable electricity supply and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers acrossAmerica and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

When searching for jobs online, it's important to be aware of some key factors to avoid wasting your time on scams and fraudulent job postings. Be cautious of employers who ask for too much personal information during the application process. Keep in mind that legitimate job postings will not ask for personal information, such as your social security number or bank account information, upfront. Be wary of job postings that require you to work from home without proper training or equipment, as these are often signs of a fraudulent job opportunity. Legitimate employers do not ask for your credit card information or social security number before you are hired. Researching the company's international operations and expansion plans can give you a better understanding of its global reach and market potential before applying for any job. Never give out your personal bank account information through job postings. Genuine job offers will usually involve an in-person or phone interview, not just text or email correspondence. If you're not sure whether the job is genuine or not, get in touch with the company to confirm its validity.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama.

For more information, visit www.AlabamaPower.com and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 3879

Job Category: Customer Service

Job Schedule: Full time

Company: Alabama Power

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