Jobs in America

Call Center Representative - Part-Time Temporary (NC, SC, IN, FL Virtual)

Posted: February 26, 2024 Expired: November 27, 2023
Florida
FULL TIME
High School 1 Year

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. POSITION SUMMARY More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative. Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development. A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction. WE OFFER

  • Participation in a 401k plan
  • Accrued sick and family care leave per pay period
  • Flexible work schedule
  • All necessary equipment provided
PAY AND WORK SCHEDULE:
  • The pay rate is $15 per hour (non-negotiable)
  • This role is virtual, ability to work remotely
  • Flexible Work Schedule
  • Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM
  • Work a minimum of 12 hours per week, up to a maximum of 26 hours per week
  • Required 30-day break within 12 months
TARGET START DATE: The target start date for this posting is Monday, April 1, 2024. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs. TRAINING DETAILS:
  • First 5 weeks, Monday-Friday from 8:00 AM to 1:00 PM – check in intake
  • Required first day onsite attendance at a Duke Energy Call Center location
  • During the 4-week training period, there is no allowance for vacation time or absences.
  • Your continued employment will be contingent on successful completion of the training program.
RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
  • Building genuine connections with customers and being a great ambassadorfor the Duke Energy brand.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Perform other duties as assigned, including work on special projects.
REQUIRED QUALIFICATIONS
  • High school diploma or GED completed at time of application submission
DESIRED QUALIFICATIONS
  • Ability to work a flexible schedule.
  • Some college or college degree.
  • One year call center or customer service experience preferred.
  • Willingness to work in an environment that requires 100% phone-based customer interaction.
  • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
WORKING CONDITIONS
  • Virtual - Work will be performed remotely within an hour commute to the designated Duke Energy facility within North Carolina, South Carolina, Florida, or Indiana.
  • All new hires are required to have access to reliable high-speed internet and a quiet work environment.
  • Required 30-day break within 12 months
  • Ability to pass a background check and pass a drug test.
WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS
  • Duke Energy Hiring Process
  • Duke Energy Customer Care Assessment – required time sensitive/completion of online test
  • If selected, you will be contacted for a 45-minute phone interview.
  • Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
Travel Requirements Not required Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Posting Expiration Date Monday, February 26, 2024 All job postings expire at 12:01 AM on the posting expiration date. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility
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