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Customer Service Representative - The Ritz-Carlton (Seasonal)

Georgia
FULL TIME
High School 1 Year

You have the possibility to negotiate your salary with the employer because they do not disclose it until after the job offer is accepted. The Customer Service Representative - The Ritz-Carlton (Seasonal) job vacancy was made available on March 10, 2024, and it will expire on June 8, 2024. To be eligible for this job opening, it is imperative that you have completed High School. Would full time work be a good match for you? The job opening is based in Georgia, however, the company is open to considering candidates who reside in other areas and meet the requirements listed below. This job also requires that you have gained practical experience in the same field for at least 12 months.

About us

Since 2002, Young Harris Water Sports & RV has been providing our customers with the highest quality water sports equipment matched with unparalleled customer service. In addition to our top of the line dealership offering New & Used boat sales, along with New & Used RV’s we are North Georgia's premier source for parts & service, watercraft rentals, marine & RV supplies.

Our CSR work environment at the Ritz-Carlton location includes:

  • Modern office setting
  • Food provided
  • On-the-job training
  • Lively atmosphere
  • International workforce

```Job Overview```

As a Customer Service Representative (CSR) at Young Harris Watersports & RV you will play a vital role in ensuring the smooth operation of our watercraft rental services. Your primary responsibility will be to assist guests at The Ritz-Carlton with the overall rental process, providing exceptional customer service to enhance the overall guest experience.

Key Responsibilities

● Provide exceptional customer service by assisting guests throughout the booking process, addressing inquiries, and offering personalized recommendations to enhance their experience.

● Proactively resolve guest issues and concerns, demonstrating empathy and professionalism while adhering to company policies and procedures.

● Ensure the dock is adequately stocked with all necessary resources and supplies to facilitate smooth operations and meet customer needs.

● Demonstrate comprehensive knowledge of the company's fleet, rates, events, and policies, serving as a reliable resource for guests and colleagues alike.

● Manage incoming communications via phone calls, voicemails, emails, text, and Kenect messages, responding promptly and efficiently to maintain high levels of customer satisfaction.

● Perform data entry tasks to update customerrecords and maintain accurate information

● Monitor the BookingCentral platform continuously, ensuring all bookings are up-to-date, balanced, and free of any outstanding issues or discrepancies.

● Prepare essential paperwork, including Craft Inspection forms and Liability Waivers, for all pre-booked reservations, ensuring compliance with regulatory requirements and safety standards.

● Utilize phone etiquette and active listening skills to ensure effective communication with customers. Conduct outbound calls to follow up with customers or provide updates as necessary.

Qualifications

1. Education: High school diploma or equivalent

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2. Experience: One to two years of customer service experience. Boating experience is not necessary.

3. License: Valid Driver's License.

4. Communication: Ability to communicate effectively with customers from diverse backgrounds. Excellent verbal and written communication skills

5. General: Customer service skills and communication skills, ability to work in a fast-paced and constantly changing work environment, work with little to no supervision, computer programs including (Word, Excel, Web-based reservation system, etc.)

Hours of Work

Must be available to work weekends. Additional hours will be required around holidays and certain high-volume weekends. Hours of work are usually between 9am-5:30pm. Typical schedule is a 2-day work week (8-hour shifts). Must be able to work weekends.

If you are a dedicated individual who thrives in a customer-focused environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 16 – 20 per week

Benefits:

  • On-the-job training

Experience level:

  • 1 year

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Every weekend

Work setting:

  • In-person
  • Office

Ability to Relocate:

  • Greensboro, GA 30642: Relocate before starting work (Required)

Work Location: In person

Make sure you've thoroughly reviewed the job posting before making any commitments. Don't let the pressure to submit your application quickly compromise the quality of your work. We want all applicants to feel confident and excited about this job opportunity. We welcome applications from individuals who are committed to fulfilling the responsibilities and expectations of this job.