Jobs in America

Product Support Associate - Remote

Globe
FULL TIME
High School 6 Year

One of the prerequisites for this job opening is that you have completed High School. The salary not being exposed by the employer means that you can negotiate based on the company's commitment to employee empowerment and autonomy. January 1, 2024 is when the job listing for Product Support Associate - Remote was released, and it will expire on March 31, 2024. This job requires that you have at least 72 months of relevant work experience in the same field. If you're looking for a job that allows you to have more control over your schedule, full time work might be a good option. Although the job is in Globe, it is a remote position that allows you to work from anywhere in the world as long as you can meet your goals.

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter. Summary: The Product Support Specialist will Provide technical subject matter and customer assistance to Donnelley Financial Solutions Global Capital Market clients on the implementation and configuration of new and existing customers using the company’s proprietary Virtual Data Room (VDR) system . We are seeking employees who are looking to work either a swing or late evening shift. Responsibilities:

  • Work closely with customers to gather requirements and set up accounts on the company’s proprietary document management, composition, and/or print workflow systems.
  • Configure systems/templates for new clients to meet specific requirements.
  • Provide day to day support of the systems for the customer and answer questions or assist in resolving data and formatting issues, provide recommendations on new/unique situations pertaining to styles or data, and process more difficult changes/requests.
  • Troubleshoot client issues with the systems and work to resolve functionality related issues and escalate technical issues to the appropriate response teams.
  • Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements.
  • Prepare general use guides and develop client specific documentation and templates.
  • May assist with version upgrades and UAT testing to ensure a seamless product migration.Provide feedback on product functionality enhancements based on interactions with customers
  • Performs other related duties and participates in special projects as assigned.
Qualifications:
  • HS diploma or equivalent
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  • 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.
  • Experience supporting Virtual Data Room (VDR) systems
Preferred Skills:
  • May possess additional education certification in this level.
  • Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
  • Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
  • May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
  • Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
  • Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
  • Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. Must be able to work weekends and holidays.
Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. We’re here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we’re there. And through it all, we deliver confidence with the right solutions in moments that matter.

If you have read this job vacancy with attention to detail, now is the time to decide whether to apply. If you are excited about this job opportunity and feel that you are a good fit, we welcome you to submit your application. In the end, the quality of your job application will be a reflection of your professionalism and attention to detail. Please make sure to carefully evaluate if this job is the right fit for you before submitting an application. Additionally, if this job vacancy isn't what you're looking for, liquidscapes.info has other job vacancies to explore.