Jobs in America

Customer Support Manager

Grand Rapids

You have the possibility to negotiate your salary with the employer because they do not reveal it until the job offer. March 13, 2024 marked the start of the job opportunity for the Customer Support Manager role, which will be removed on June 11, 2024. If you're looking for a job that offers more flexibility and work-life balance, full time work might be a good fit for you. This job is in Grand Rapids, but it's a remote position that provides the flexibility to work from any location that's suitable for you.

Position: Customer Success Manager (CSM)

Location: Grand Rapids, MI or Remote

About Wedge: Wedge transforms the interview process with our innovative, asynchronous video interview platform, designed for efficiency and ease, enabling candidates to shine and companies to discover top talent faster. Join us on our mission to redefine recruitment.

Role Overview: As a Customer Success Manager, you will be instrumental in guiding our clients through their journey with Wedge, from onboarding to expansion. You'll manage a portfolio of accounts, ensuring clients maximize their investment in our platform, driving adoption, and fostering long-term relationships.

Key Responsibilities:

Don't let yourself become a victim of job scams when applying for jobs online; remember to keep these essential elements in mind. It's important to protect your personal bank account information from potential scammers who use job postings to gain access to it. Use caution when responding to job postings on social media, as scammers often use these platforms to lure in victims. Don't trust a job offer that only offers a text message or email interview. Be wary of job postings that make unrealistic promises or seem too good to be true. Reach out to the organization directly to ensure that the job posting is not a scam and that they are currently hiring. It's important to research the company to ensure that it's a place where you can make a positive impact and contribute to meaningful work. Job postings that require you to pay upfront fees are often scams that target vulnerable job seekers.

  • Customer Onboarding and Engagement: Guide new customers through the onboarding process, ensuring they realize immediate value from our product. Develop and maintain strong relationships, acting as the trusted advisor to your assigned accounts.
  • Account Growth and Retention: Identify and develop opportunities for expansion within key accounts while maintaining high levels of customer satisfaction and loyalty. Drive renewal processes and reduce customer churn.
  • Feedback and Advocacy: Act as the voice of the customer within Wedge, delivering feedback to the product and engineering teams to help shape future product developments. Advocate for customer needs and contributeto the creation of customer success stories.
  • Cross-functional Collaboration: Work closely with sales, marketing, and product teams to develop a comprehensive understanding of our technology, creating synergies that enhance customer satisfaction and drive growth.
  • New Deal Support: Perform hiring consultations for sales opportunities to ultimately help prospects see the value of Wedge, how it can fit into their current workflow and save them time.

What You'll Bring:

  • Experience in customer success or account management, preferably within a SaaS or technology environment.
  • Strong relationship-building skills and a commitment to delivering value to customers.
  • Proven ability to manage multiple accounts and prioritize tasks in a fast-paced setting.
  • Excellent communication and problem-solving skills.
  • A passion for technology and an eagerness to contribute to a growing team.

Why Join Wedge:

  • Competitive salary and benefits.
  • Be part of an innovative, fast-growing company.
  • Opportunities for growth and development in a supportive team environment.

Wedge is an equal opportunity employer, committed to diversity and inclusion. We are excited to consider all qualified candidates who share our values and enthusiasm for innovation and excellence in the recruiting space.


Ensure you have the necessary skills and experience before applying for the job, based on the information in the posting. Recruiters are looking for candidates who can demonstrate their attention to detail and accuracy in their job applications. We welcome applications from individuals who are enthusiastic about this job opportunity and can meet the requirements. It is important to us that you carefully evaluate if this job is the right fit for you before submitting an application. Alternatively, there are other job vacancies on that offer different challenges and opportunities for growth.