Jobs in America

Online Chat Specialist

Xcelerated Consulting Group, LLC
Houston
FULL TIME
High School

Although the job is located in Houston, it is a remote position that allows you to work from anywhere in the world. If you're interested in a job with Xcelerated Consulting Group, LLC, make sure to think about the type of work, which could be full time, before submitting your application. It is essential to fulfill the requirement of completing High School for this job vacancy. The Online Chat Specialist job vacancy was made available on December 12, 2023, and it will expire on March 11, 2024. The salary not being exposed by the employer means that you can negotiate based on the value you bring to the company.

Our growing business is looking for skilled problem solvers to join our team as an Online Chat Specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.

The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.

This position is also a remote position in which you will be working from home.

Responsibilities:

Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns

Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate

Create relationships with new customers to better understand and achieve their needs

Respond to customer questions, inquiries, requests, and problems accurately

Promotes interest in client products and services

Continually portray and project a positive and professional image

Provide administrative support to the customer service team

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May assist with overflow work and other duties as needed

Qualifications:

Strong work ethic. with the ability to work well both independently and within the context of a larger team-oriented environment

PC keyboarding and internet experience needed

Strong communication and interpersonal skills- including written and verbal

Upbeat positive attitude and professional demeanor

Articulate and well-accustomed to a client-facing role

The ability to compose professional emails is a plus

Proficient written and verbal communication skills in English;

Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.

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Have you taken a close look at this job posting? If so, now is the time to make a decision. Please don't apply for this job unless you are fully committed to fulfilling the responsibilities and expectations. It's better to take your time and submit a complete and accurate application than to rush and submit a sloppy one. If you are confident that you meet the qualifications and expectations of this job, we encourage you to submit your application. Moreover, there are other job vacancies on liquidscapes.info that offer similar benefits and opportunities for career growth.