Jobs in America

Senior Operations Strategy Analyst

Discover Financial Services
FULL TIMEUSD 76,000 - 98,000 / year
2 Year

Discover Financial Services has several full time job opportunities, but be sure to read the job description carefully to ensure that it aligns with your career objectives. This job opportunity is based in Illinois, but the employer is willing to consider candidates from anywhere if they meet the requirements outlined below. To apply for this job, you need to possess 24 months of experience in the same field. The job opportunity named Senior Operations Strategy Analyst was advertised on December 10, 2023, and it will be inaccessible after March 7, 2024. Should your application be successful, your salary for this job will be USD 76,000 - 98,000 / year.

Discover. A brighter future.

With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Conduct analysis and evaluation of business data to identify solutions for moderately complex business problems.

Ensure operational processes are integrated and effective across the organization.

Work with business partners to implement new and enhanced existing processes that measurably to improve the customer experience.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

Serve as the subject matter expert for service functions, such as payments, statements processing, rewards, and other service activities.

Work with HQ and Field teams to implement new programs.

Monitor success of implemented programs and suggest improvements.

Point of contact for process and procedure changes and complaint remediation.

Create and maintain project documentation. Create and monitor progress, controls, and/or productivity reports.

Perform all functional validation/business checkouts for system implementation. Participate in operational readiness activities for migration to new servicing platform.

Work to develop and plan training events; ensure updates for new or changed processes are fitted into New Hire Training.

Provide updates to senior management, including status reports.

Qualifications You'll Need

The Basics

Bachelor's degree in Business, Social Services, or related field

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2+ years of experience in Customer S ervice or Financial Services Operations

In lieu of a degree, 4+ years of experience in Customer S ervice or Financial Services Operations

Bonus Points If You Have

2+ years of experience in applicable line of business ( Credit Cards, Deposits , Personal Loans, Student Loans , Home Loans and/or Payments ) , or related field

Application Deadline: The application window for this position is anticipated to close on Dec-05-2023. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation: The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.


We also offer a range of benefits and programs based on eligibility. These benefits include:

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision, & Health Savings Account

STD, Life, LTD and AD&D

Recognition Program

Education Assistance

Commuter Benefits

Family Support Programs

Employee Stock Purchase Plan

Learn more at .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

It's crucial to consider the potential for professional development and training within this position. Have you considered this before making a decision? Please only apply for this job if you are fully committed to fulfilling the responsibilities and expectations. Take your time to craft a well-written cover letter that highlights your relevant experience and qualifications. If you are confident in your ability to meet the requirements and expectations of this job, we invite you to apply. Furthermore, has many other job vacancies that are similar to this one and could be a good fit for you.