Jobs in America

Call Center Representative

Kansas
FULL TIME

Not knowing the salary, you can negotiate based on the company's approach to workplace culture and employee morale. This job is in Kansas, but since it's a remote position, you have the flexibility to work from anywhere in the world. The job offer for the Call Center Representative position was made available on January 13, 2024, and it will expire on March 30, 2024. Have you considered whether full time work is a good match for your preferred work schedule and hours?

Call Center Representative Job Number : 219477


Join Forbes’ 2023 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

  • Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
  • Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: February and March 2024

Schedule: Most schedules will include a weekend day and evening hours after completion of training

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Work from home office requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expenseunless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector

Compensation

  • $19.50 per hour
  • Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job : Contact Center Primary Location : United States-Kansas
Schedule : Full-time Employee Status : Regular Work From Home : Yes

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