Jobs in America

Adoption Services Representative (Full-Time)

High School

The job opportunity for the Adoption Services Representative (Full-Time) position has been published since December 30, 2023 and will come to an end on March 29, 2024. Since the salary is not disclosed by the employer, you can negotiate based on the company's approach to employee health and safety. Please keep in mind that having passed High School is a prerequisite for applying for this job. Is full time work a type of work that you're willing to consider? This vacancy is based in Lead, but the company is willing to accept applications from potential candidates living outside the area if they meet the specified qualifications.

Making a Difference

Our shelter was founded by a group of revolutionaries who dared to question the status quo in order to improve the treatment of animals. Now, we are one of the largest animal welfare agencies in Washington, with a passionate team that has continued advancing the care and wellbeing of pets. When you join our team, you’ll be a part of an animal-loving community that strives to find every pet a loving home, reunites lost pets with their families, provides life-saving medical care, and leads services that help keep pets with their people.


  • Paid vacation
  • Paid personal time off
  • 9 paid holidays during the calendar year
  • Medical, dental, vision – 89% employer-paid premiums toward you and each eligible dependent
  • Employee discount on animal adoptions & retail store purchases
  • Paid bereavement leave, including coverage for loss of a personal pet
  • $50,000 paid life insurance
  • Paid long-term and short-term disability insurance coverage
  • Optional Health & Dependent Care Flex Spending accounts
  • Employee Assistance Program
  • SEP IRA or Pension Trust (for union represented employees) retirement contribution plans

The Humane Society for Tacoma & Pierce County


JOB TITLE: Adoption Services Representative
REPORTS TO: Shelter Operations Manager

JOB SUMMARY The Adoption Services Representative is responsible for client care, data entry and various clerical
duties. Duties include providing impeccable customer service, imparting accurate information, facilitating the
animal adoption process by matching potential adopters with the best possible new companion, reuniting pets with
their owners, assuring the well-being of animals in accordance with the five freedoms, maintaining a safe and healthy
environment, processing sales transactions, answering phones and keeping precise records. Workers carry out daily
assignments; follow through on matters using independent judgment and training to take appropriate actions when dealing
with standard recurring situations. The work is performed in office, shelter surroundings and off-site locations.
Unusual demands include work subject to frequent interruptions, weekends and/or holidays depending on
scheduling needs.


  • Provide quality customer service to clients, volunteers and co-workers while actively promoting
the shelter’s mission, services, programs and events
  • Answer telephone calls promptly and courteously, providing accurate information
  • Facilitate retail sales and meets sales goals
  • Model and encourage the humane treatment of animals
  • Promote donation and give opportunities as appropriate; accept and acknowledge monetary and in-kind
  • Maintains full knowledge in all aspects of Chameleon adoption, medical and transfer functions.
  • Performs animal assessment, administers vaccinations, and implants microchips according to the THS
  • Assist clients with animal adoption processes including but not limited to greeting customer, showing
animals and adoption counseling at both on and off site locations
  • Complete adoption agreements, microchip and insurance registrations and provide and discuss medical
  • Prepares and corrects daily animal reports verifying data entry, animal identification and processing are
correctly recorded in Chameleon as well as displayed with and on the animals
  • Complete all necessary forms and data entry to process adoptions and RTOs
  • Complete timely and accurate computer data entry, ensuring both paper and computer based filing
  • Maintain materials related to adoptions, education and programs including production and filing
  • Responsible for adoption, retail sales and RTO financial transactions
  • Prepares daily register receipts verifying data entry in Chameleon is correct and balances with the register
  • Responsible for inventory of all adoption counter merchandise
  • Maintains the office procedures in accordance with THS policy.
  • Is knowledgeable is all office equipment and how to maintain its proper use
  • Ensure the lobby and work stations are kept clean, orderly and maintained daily

  • Report animal health or behavior abnormalities to Vet Department or Coordinator
  • Participate in stress and disease reduction efforts throughout the shelter environment
  • Reports proper inventory levels of all adoption department supplies and informs Lead when reordering is
  • Performs all functions related to the sales of donated and retail items in the adoption area
  • Performs intake functions as needed
  • Represent the shelter in a positive manner by professional personal appearance
  • Ensure a safe work environment, following all safety guidelines and modeling safe work practice
  • Performs all functions related to the sales of donated and retail items in the adoption area
  • Attend and participate in departmental and shelter meetings. Attend educational venues as
  • Take immediate action to address any safety concerns that could put a staff member, volunteer,
client, animal or the organization at risk
  • Willing and cooperatively performs other duties as assigned by proper authority, that may not be in
specific job description
  • Is flexible with scheduling as needed to meet the needs of the organization

Required Qualifications
To perform this job successfully, an individual must be able to perform each essential duty well. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or equivalent. Prefer the completion of a two or four year accredited college or
university with computer training or experience
  • Any acceptable combination of education, training and/or experience in animal welfare and/or customer
service helpful
  • Available to work weekends, holiday shifts and overtime as needed
  • Must possess a valid and unrestricted Washington state driver’s license
  • Fear Free for Shelter Certification within 60 days of employment
  • Medical Clerk License within 30 days of employment

Knowledge, Skills, and Abilities
  • Ability to learn various breed identifications of dogs, cats, other domestic and wild animals.
  • Outgoing, polite and professional manner.
  • Team player, able to work in a fast-pace environment and multi-task.
  • The ability to deal with a diverse public on the telephone and in person is required
  • Communicate effectively orally and in writing
  • The ability to work compassionately with animals that may be fractious and possibly attempt to bite or
  • Must have or develop a firm understanding of humane issues and the policies of the shelter with the
ability to clearly present this information to the public
  • Excellent organizational skills
  • Computer skills in a Windows environment preferred including Word, Excel, Power Point, Teams, Acuity,

WAITLISTME, and Chameleon

Mental Demands
Must have the ability to multi task, prioritize and handle high levels of stress. Position requires excellent
organizational skills, as well as high level of accuracy and attention to detail. Must be dependable, have proven
ability to meet deadlines and follow detailed instructions without need of constant support.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is required to frequently reach with hands and
arms. The employee is required to stand, walk, sit, stoop, kneel, or crouch. At times, there may be some
duties that require the use of a ladder or step stool. The employee must frequently lift and/or move up
to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust
focus. Skill and ability to:

Never Seldom


When applying for jobs online, it's important to be wary of fraudulent job postings, and to keep these essential factors in mind. Never pay for any sort of training, equipment, or expenses related to a job. If a job posting raises any red flags or seems suspicious, don't hesitate to contact the company directly for clarification. Researching the company before applying for any job is essential to ensure that it's a legitimate and reputable organization. Be wary of job postings that ask you to complete a task or project before being hired. Be cautious of requests for personal information from potential employers. Contact the company to validate the job posting and verify that they are currently hiring. Be cautious of job postings that require you to give your personal bank account details, as they may not be legitimate. Employers who only conduct interviews over text or email may not be reputable, so do your research before applying.







Stand X

Walk X

Lift <10 lbs X

Lift 10-25 lbs X

Lift 26-50 lbs X

Lift 51-75 lbs X

Lift 76-100 lbs X

Twist X

Reach X

Push and Pull X

Climb X

Sit X

Vision X

Hearing X

Have you taken the time to carefully analyze this job posting? If so, it's time to make a decision. Please make sure to carefully evaluate if this job aligns with your personal and professional goals before applying. If you are confident in your qualifications and experience, we welcome you to submit your application for this job posting. In the end, the quality of your job application will be a reflection of your professionalism and attention to detail. Similarly, has many other job vacancies that match the requirements of this job vacancy.