Jobs in America

Bookeper

Lead
FULL TIME
Bachelor Degree 3 Year

This job opening demands that you have passed Bachelor Degree to be eligible for the position. The Bookeper job vacancy was initiated on March 19, 2024, and it will end on June 16, 2024. The employer's lack of disclosure of salary provides an opportunity for salary negotiation. This job opportunity is open to candidates who are based in Lead, as well as those who live elsewhere and are willing to relocate. Work experience in the same field for at least 36 months is a crucial requirement for this job opening. full time work can provide an opportunity to try out a new type of work. Is that something you're interested in?

FB Doors Corporation, a Doors & Windows Dealer and Installation company, has a stable opportunity available for a Call Center Lead to oversee our telemarketing call center.

The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints, concerns, and questions from customers.

We’re looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.

Our goal is to increase customer satisfaction and to ensure our agents meet their weekly, monthly and quarterly quotas.

Responsibilities and Duties

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  • Hire, train and onboard new Call Center Agents as required to meet quotas
  • Provide coaching and assistance to call center agents on an ongoing basis
  • Process weekly sales leads reportsfor submission to management
  • Oversee and ensure conflict resolution between associates and customers
  • Ensure that all employees follow the company’s best practices for call center management and operations
  • Develop presentations and team meetings to motivate and educate call center agents
  • Communicate company goals to associates so every employee understands his or her role
  • Conduct periodic surveys of customers and potential customers to ensure quality control

Qualifications and Skills

  • Bachelor’s Degree preferred
  • 3+ years’ experience in telemarketing or an outbound call center environment
  • Familiarity with telemarketing software systems
  • Excellent communication, management, interpersonal and leadership skills required
  • Advanced conflict resolution skills required
  • Able to work overtime as necessary to meet quotas and guide team
  • Able to work on Saturdays

Job Type: Full-time

Schedule:

  • Day shift

Work Location: In person

Application Deadline: 11/26/2021

It's crucial to evaluate whether this job opening aligns with your personal and professional goals. Have you done so? If you are confident that you meet all of the qualifications and requirements, please submit your application. If you have any concerns or questions about this job posting, please don't hesitate to reach out to us for clarification. Ensure your application includes all the necessary information requested in the job posting.