The salary for this job, for the successful applicant, will be USD 76,000 - 98,000 / year. The Client Service Associate job opening has been available since January 12, 2024 and will expire on April 11, 2024. This position is currently located in Lead, but the employer may be open to hiring remote workers from other areas if they meet the required qualifications. One of the essential requirements for this job opening is that you have passed High School as a minimum qualification. full time work can be a good way to work on a variety of projects and tasks. This job mandates that you have at least 36 months of experience in the same field.
As a Client Service Associate, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and solve issues for our Commercial banking clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.
Develop a relationship with your clients; be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate. Become familiar with our industry with a thirst for learning new products. Handle complex relationships and high-profile portfolios, while providing service at the same level for ALL clients. Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement. Build in-depth understanding of the client’s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client. Take ownership, act with a sense of urgency and exceed expectations by over-communicating. Engage professionally in person, emails and on the phone to assist with every client need or issue. Keep building and continually revamping the client relationship
Start interacting with other teams to collaborate and problem-solve; be empowered to initiate change to further drive superior service improvements and product offerings. Concentrate on developing a risk appetite to prevent and protect the firm and our clients. Adhere to the department policies and procedures for client requests. Work independently and in a team environment to maximize productivity in a most efficient manner. Actively seek opportunities to lead and contribute to initiatives outside immediate area of responsibility. Exhibit a positive, can-do attitude with inquisitive curiosity. Establish strong relationships with internal partners in Treasury sales and across various functions
Demonstrate the ability to work in an agile environment. Understands Existing & Upcoming Technologies to support client consultation & requests. Share your knowledge and become a mentor to help your team succeed
Required Qualifications, Skills and Capabilities:
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