Jobs in America

Client Service Associate

Lead
FULL TIMEUSD 76,000 - 98,000 / year
High School 3 Year

The salary for this job, for the successful applicant, will be USD 76,000 - 98,000 / year. The Client Service Associate job opening has been available since January 12, 2024 and will expire on April 11, 2024. This position is currently located in Lead, but the employer may be open to hiring remote workers from other areas if they meet the required qualifications. One of the essential requirements for this job opening is that you have passed High School as a minimum qualification. full time work can be a good way to work on a variety of projects and tasks. This job mandates that you have at least 36 months of experience in the same field.

JOB DESCRIPTION


As a Client Service Associate, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. Interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and solve issues for our Commercial banking clients. Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect.

Job Responsibilities:

  • Client Centric Activities:

Develop a relationship with your clients; be proactive in identifying problems and themes; create a repertoire/cadence with follow-ups and issue escalations; recommend/implement service enhancements where appropriate. Become familiar with our industry with a thirst for learning new products. Handle complex relationships and high-profile portfolios, while providing service at the same level for ALL clients. Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement. Build in-depth understanding of the client’s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client. Take ownership, act with a sense of urgency and exceed expectations by over-communicating. Engage professionally in person, emails and on the phone to assist with every client need or issue. Keep building and continually revamping the client relationship

  • Deliver on Partner Relationships:

Start interacting with other teams to collaborate and problem-solve; be empowered to initiate change to further drive superior service improvements and product offerings. Concentrate on developing a risk appetite to prevent and protect the firm and our clients. Adhere to the department policies and procedures for client requests. Work independently and in a team environment to maximize productivity in a most efficient manner. Actively seek opportunities to lead and contribute to initiatives outside immediate area of responsibility. Exhibit a positive, can-do attitude with inquisitive curiosity. Establish strong relationships with internal partners in Treasury sales and across various functions

  • Help Modernize Client Experience

Demonstrate the ability to work in an agile environment. Understands Existing & Upcoming Technologies to support client consultation & requests. Share your knowledge and become a mentor to help your team succeed

Required Qualifications, Skills and Capabilities:

If you plan to apply for jobs online, it's essential to keep in mind some crucial elements to avoid scams and fraud. Always take the time to research the company's mission and goals to ensure that they align with your own values and aspirations. Stay vigilant about identity theft when job hunting by being cautious about sharing personal information with potential employers. If a job posting seems too perfect or too easy, it's likely a scam. To verify that the job posting is real and the position is open, it's always a good idea to get in touch with the company directly. Legitimate employers will never require payment in exchange for a job. Always be wary of job postings that ask for your passport or visa information, as this information could be used for fraudulent activity. Legitimate employers will usually arrange for an in-person or phone interview rather than just email or text correspondence. Be wary of job postings that ask you to use your personal bank account to handle company funds.

  • 3+ years of experience in customer service, operations, treasury, sales or portfolio management preferably with
  • A strong aptitude for strategic thinking and tactical execution
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
  • Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and controlpartners
  • Ability to use data to create metrics and reporting
  • Proficient in MS Office (Excel, PowerPoint, Word)

Preferred Qualifications:

  • College degree
  • Previous banking or financial service industry work experience

*Final Job Grade and officer title will be determined at time of offer and may differ from this posting.*

ABOUT US
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans


ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

It's important to give this job opening a thorough examination before making a decision. Have you done so? If you are confident in your qualifications and experience, we encourage you to submit your application for this job. Accuracy and attention to detail can help you stand out from the competition in the hiring process. Please make sure to have a clear understanding of the job expectations and responsibilities before applying. However, you might want to explore other job vacancies on liquidscapes.info before making a final decision.