Jobs in America

SVP, Client Services

5 Year

The employer's lack of disclosure of salary means that you can negotiate based on the industry standard for your position. January 3, 2024 was the day when the SVP, Client Services position was made available, and it will be inaccessible after March 20, 2024. Although the vacancy is in Lead, the company may accept applicants from anywhere who meet the requirements listed. To apply for this job, you must possess 60 months of work experience in the same field. Are you open to full time work? It might be worth considering.

What can you expect in a SVP, Client Services role with TaskUs:

As the SVP of Client Services, you'll lead the growth and relationship strategy across industry verticals, delivering exceptional service and surpassing client expectations. You'll support some of the world's most notable and innovative brands, each campaign offering unique challenges, all while driving your global team to success.

If you are a strategic thinker with a proven track record of building strong senior-level client relationships, leading high-performing teams, and driving business growth, we encourage you to apply. This role provides a unique opportunity to make a significant impact on our company's long-term success and shape the future of our client services organization.

Key Responsibilities:

1. Client Relationship Management:
  • Foster strong, trust-based senior executive client relationships, while seeking to understand their unique needs and challenges.
  • Monitor client satisfaction and feedback, proactively addressing issues, and driving continuous service delivery improvement.

2. Revenue Growth:
  • Develop robust strategic account plans that contribute to revenue growth & client retention.
  • Identify upselling and cross-selling opportunities for existing clients.
  • Have full accountability to the revenue objective in your designed territory, roughly half of the TaskUs portfolio of clients.

3. Strategic Leadership:
  • Develop and execute client service strategies aligned with company goals.
  • Stay informed about industry trends, competition, and emerging client needs to drive innovation and anticipate demands.

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  • Develop and use the most innovative tools and approachesto build strategic plans for our most important clients.

4. Team Leadership:
  • Lead and mentor a high-performing client services team comprised of multiple VPs of Client Services and their extended teams, promoting a culture of excellence, accountability, and client-centricity.
  • Oversee team development, performance, and resource allocation.
  • Bring a roll-up-your-sleeves attitude and a proactive management style that leads by example and is a servant leader.

5. Operational Excellence:
  • Collaborate with legal, finance, and operations to negotiate and manage client contracts, ensuring compliance, profitability, and risk mitigation.
  • Manage the client services budget for optimal resource allocation, consistent growth, and cost control.

  • 10+ years leading client services/account management, embedded base sales and/or consulting organizations.
  • 5+ years of experience leading large-scale global managed service operations in a mixed outsourced and/or in-house environment.
  • Proven experience and understanding of business intelligence, and financials. Specifically, familiarity with SalesForce and some account-based marketing tools, and the ability to build, interpret, and manage data in an Excel-based or custom P&L platform.
  • Proven experience building and managing quota-based growth teams.
  • Experience building and deploying commission plans for embedded base sales teams.
  • Strong experience with BPO-based contract negotiations and management.
  • COPC or Six Sigma certifications or training are a plus.
  • Proven experience selling to new logos and large technology or consumer companies.
  • Domestic and International travel up to 50%.

Don't apply for the job until you're sure it's a good fit for you based on the job posting. If you are confident in your ability to meet the requirements of this job, we welcome you to apply. If you are unsure about any aspect of this job posting, please ask for clarification before submitting an application. Rushing through your job application can lead to mistakes and inaccuracies that can ultimately harm your chances of being hired. On the other hand, if this job vacancy doesn't suit your needs, there are many other job vacancies on to choose from.