Jobs in America

Team Leader, Chat/Email Team (remote)

GE Appliances
High School 4 Year

It is essential to note that having passed High School is a prerequisite for this job. This job opening mandates a minimum of 48 months of work experience in the same field. December 12, 2023 is when the job offer for the Team Leader, Chat/Email Team (remote) role became available, and it will come to an end on March 7, 2024. Not knowing the salary, you may negotiate it with the employer. Although the job is in Lead, it is a remote job that provides the freedom to work from anywhere you like. GE Appliances offers full time jobs for those who want to make a difference in their community.

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

This is a remote position available to candidates located in UT, SD, TN, MS, TX, OK, KY, OH, and SC only.

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home.

This role has management responsibility for the Email / Chat Team. This individual is responsible for developing and managing a team whose primary goal is delivering world-class problem resolution to GE Appliance customers. The Team Leader will ensure agents demonstrate ownership and accountability for each case they touch, delivering productivity, sales, and STC’s (Save The Call). Their primary job will be to empower agents to be creative in delivering quality, and outstanding service, while assuring their job satisfaction. The Team Leader demonstrates a sense of urgency and professionalism while working with the team, ASI management, and GEA business associates to address and exceed deliverables. The Team Leader must assist the team in focusing on delivering the highest quality customer experience while resolving matters expediently and within reasonable means, leaving the customer impressed that their case was handled with care. The Team Leader is the liaison, coach, advocate, and developer of agents, and is key in ensuring an absolute world-class service culture.

Position Team Leader, Chat/Email Team (remote)

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Location USA, Memphis, TNOther KY US, Other MS US, Other OH US, Other OK US, Other SC US, Other SD US, Other TX US, Other UT US

How You'll Create Possibilities
  • Lead and direct Email Chat Agents in driving a sales growth culture, meeting or exceeding sales targets, and productivity objectives through motivation, coaching, and training.
  • Able and willing to assist with consumer needs, including taking calls when necessary to manage unplanned volume shifts.
  • Achieve goals and operational measures around attendance and productivity guidance, while ensuring team are inspired to exceed expectations.
  • Develop and drive culture of Consumer First Advocacy with intent focus on highest quality service and sales growth.
  • Drive ASI Cultural Values and the ‘way we work’, ensuring delivery of consistent quality scores and World Class Customer Service.
  • Communicate regularly with GE /ASI Managers to drive business imperatives. Identify problems and offer new ideas and approaches to improve productivity/quality/ sales.
  • Lead all Email Chat Team activities in areas of motivation, growth & development to engage and retain agents.
  • Provide Team with regular and ongoing Email Chat delivery communications, as well as plans for any changes to ensure transparency.
  • Responsible for opening and closing the Center, ensure appropriate coverage during all operating hours.
  • Ensure accuracy and quality within written correspondence via chat and email
  • Adhere to safety policies and procedures to ensure a safe work environment for all.
  • Other duties as assigned by Operations Director, or Center Manager.
What You'll Bring to Our Team

Minimum Qualifications:
  • Positive, enthusiastic leader with strong analytical and strategic skills, as well as significant experience successfully leading teams
  • High level of emotional intelligence, with experience in developing personal growth strategies and skill sets in others.
  • Demonstrated track record of teamwork and team building; exceptional conflict resolution skills and highest level of integrity and business ethic.
  • Able to quickly assess market/operational issues and plan successful strategies to mitigate impact to customer satisfaction.
  • Requires demonstrated Leadership skills, able to manage teams of diverse skill sets and backgrounds toward common goal of World Class Sales & Service.
  • Knowledge and skills normally acquired through a 4-year college degree from an accredited college or university and 2-4 years sales management experience or training in related field preferred. Experience in a consumer / customer service-oriented environment is a plus.
  • Team player with strong interpersonal, oral and written communication skills… able to work well across business operations and develop strong business team for call taking.
  • PC skills required, proficiency in Word, PowerPoint & Excel; Experience using project management, motivational, and organizational tools desired.
Our Culture

At GE Appliances, creativity meets passion and conversations lead to exceptional outcomes and experiences. We respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at GE Appliances helps us achieve zero distance to our owners, innovate smartly and connect to the communities and customers we serve. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

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