Jobs in America

Ticketing Specialist

3 Year

The employer's lack of disclosure of salary allows you to negotiate it. This job also requires that you have gained 36 months of experience working in the same field. While the job is located in Lead, the company may accept applications from candidates in other regions who possess the required skills. The Ticketing Specialist job posting was advertised on January 4, 2024, and it will be closed on March 21, 2024. If you're interested in pursuing a job that offers more creativity and innovation, full time work might be a good choice.

Division: Agent Product Support

Job type: Ticketing Specialist

Location: United States

At TAG, our company values matter. Each member of our staff should exemplify Teamwork, an Ambitious spirit and a Genuine attitude.

It is important that you have passion for the job you do, as well as a drive to want to do better. In return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack!

The What

As a Ticketing Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:

  • Handle all agent ticketing inquiries, including reissues and group bookings as determined by management
  • Manage Air Support queues daily, ensuring to carefully action 1 PNR at a time and remove as it is being actioned
  • Ensure Quality Control (QC) procedures and tasks are being met and ensure that agents adhere to the QC measures
  • Assist APS team with settling refund calculations as necessary
  • Maintain comprehensive working knowledge to teach and execute tasks in Intranet and all agency tools and system tools relevant to the job function
  • Report any system issues and actively seek fixes
  • Ensure all bookings made are to the highest standard and profit margins where possible
  • Process unused tickets weekly by distributing and monitoring PNRs for action
  • Ensure the company does not incur any financial losses through individual error
  • Provide assistance with the development, testing, and implementation of new TAG software or GDS products
  • Adhere to PCI regulations in accordance with Company policy
  • Suggest improved practices to department management to ensure departmental operations run successfully and profitably
  • Perform other duties as assigned
The How

To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.

We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As aTicketing Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.

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  • BS or BA degree OR in lieu of education, equivalent combination of education and directly related experience
  • 3 years of travel agent experience
  • 3 years of GDS experience with ticketing and reissues (Gal preferred)
  • Versed in booking flights, hotels and a good understanding of published airfares
  • Experience in group booking procedures
  • Ability to work independently or within a team while following departmental procedures
  • Proactive and self-starter
  • Excellent customer service and negotiation skills
  • Problem-solving and multitasking skills with the ability to prioritize, meeting deadlines and thinking outside of the box
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Knowledge of Microsoft Office Suite
The Where and When

This is a full-time role (40 hours per week) can be based in any of our United States offices. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.

You will report into the Team Lead, who is based in Los Angeles.

The Important Bit

As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:

  • Competitive salary DOE
  • Wellness/EAP program
  • Employee discounts
  • 401K matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off

We are also committed to offering an equal opportunity for all employees and applicants.

How to Apply

We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to [email protected].

And before you press send, please make sure you’re eligible to work in United States!

After reviewing this job posting, it's time to make a decision. Have you read it carefully? If you are unsure about any aspect of this job posting, please do not hesitate to reach out to us for clarification. If you are confident that you meet the qualifications and expectations of this job, we encourage you to submit your application. If the job posting has an expiration date, make sure to submit your application before the deadline. Alternatively, there are other job vacancies on that might offer a better work environment or team dynamics.