Jobs in America

Customer Service Assistant

High School

The job offer for Customer Service Assistant was initiated on December 23, 2023, and it will be closed on March 22, 2024. This job vacancy mandates that you have completed High School to be eligible for the position. The company is open to considering applicants from outside the area for this vacancy based in Lincoln, provided that they meet the qualifications listed. The employer's lack of disclosure of salary means that you can negotiate based on the company's commitment to employee mentorship and career development. full time work can be a good way to transition back into the workforce after a break.

Job Posting Information

2 Openings
Hours: FULL TIME; M-F; Rotates between 7:30 a.m. - 4:00 p.m. and 8:00 a.m. - 4:30 p.m.

Administration is one of 11 divisions in the City of Lincoln Transportation and Utilities (LTU) Department. The LTU team provides transit, transportation and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team’s forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community’s quality of life together.
This job requires skills in specialized work including diverse and complex accounts receivable and collections processes. This individual will work within established accounting systems and procedures.

Nature of Work/Examples of Work Performed

Responds to customer questions and requests, taking final billing orders over the telephone, processing special billings, and researching and/or adjusting accounts.

Interact with customers over the phone, in person, and/or via email and social media.

Accurately enter data for meter reads, sewer base adjustments, special read requests, and third-party processing.

When looking for jobs online, it's important to remember some vital factors to ensure that you find legitimate job postings and avoid scams. Don't let yourself fall for job scams; always research the company before applying for any job to ensure its credibility and reliability. Ask potential employers how they will use your personal information and who will have access to it before sharing any sensitive data. Be wary of job postings that make unrealistic promises or seem too good to be true. Any job offer that requires you to pay for something in advance is likely a scam. When reviewing job postings, be sure to research the company and read reviews from other employees to ensure the job posting is legitimate. If a job posting asks for your bank account details, don't proceed until you've verified the employer's identity. Ensure that the job posting is not fraudulent by contacting the company and requesting more information. Beware of employers that ask for personal information through unconventional or unprofessional methods.

Desirable Knowledge, Abilities & Skills/Desirable Training & Experience

Knowledge of methods used to handle, receipt, record and maintain records of money received and disbursed.

Ability to establish and maintain effective workingrelationships with co-workers, various City Departments, banks, title companies, service agencies and the public.

Ability to communicate effectively.

Attention to detail.

Minimum Qualifications/Necessary Special Requirements

Qualifications: Graduation from high school or equivalent and two years of experience in performing moderately complex clerical work involving billing procedures and cashiering or in the extension of credit and the collection of accounts; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.

Criminal history and credit checks will be made on top candidates.

We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position:

  • Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
  • We encourage a healthy work-life balance by offering 10 days of vacation leave, over 12 days of sick leave, 11 paid holidays, and 2 personal convenience days annually that you begin accruing upon hire.
  • All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
  • 30 days of Paid Parental Leave
  • Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
  • 5 days of Funeral and Bereavement Leave
  • $71,000 of Life Insurance
  • $1,213 of Tuition Reimbursement
  • 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%
  • Employer provided Post Employment Health Plan for eligible medical expenses for after you leave City employment.
  • Optional benefits include:
    • Medical and/or Dependent Care Flexible Spending Accounts
    • Allstate Voluntary Plans
    • Supplemental Term Life
    • Deferred Compensation Plans

Ensure you meet all the job requirements before applying, based on your understanding of the posting. In the world of job applications, accuracy is king – make sure that your work is error-free. We are excited to receive applications from individuals who are passionate about this job opportunity and can fulfill the responsibilities. It is important to us that all applicants carefully consider if this job aligns with their career goals and aspirations before applying. Likewise, has many other job vacancies that are similar to this job vacancy and worth exploring.