Jobs in America

Customer Service Representative

High School 14 Year

This job vacancy mandates that you have obtained High School to apply for the position. This job is based in Long, but it's a remote position that can be done from anywhere with a stable internet connection. You have the opportunity to negotiate your salary with the employer based on the company's approach to workplace innovation and creativity. The Customer Service Representative job vacancy was advertised on January 6, 2024, and it will be inaccessible after April 5, 2024. full time work can be a good way to explore different types of work without committing long-term. This job mandates that you have work experience in the same field for at least 168 months.



We are the nation’s leading applied genomics company, with the largest independent team of genetics specialists representing the full breadth of specialties and subspecialties, and backed by more than 14 years of clinical data and financial proof of effectiveness. InformedDNA is revolutionizing the application of genomic insights to enhance patient care and improve outcomes for all, shaping the future of precision healthcare.

Our Mission

We are revolutionizing the application of genomic insights to enhance patient care and improve outcomes for all.

Our Vision

To shape the future of precision healthcare.

Our core values are vitally important to fostering a healthy remote culture. Belonging, Innovation, Integrity, Collaboration, Wellness and Care guide our internal behaviors and decision making – demonstrated in the way we treat each other and the quality of service we bring to our clients. We also like to have fun and have regularly-scheduled events on our “Chromie Social Calendar” including virtual games, guided yoga sessions and lunch bunch groups - we may work from home, but we aren’t alone!

Some of our other perks include:

  • Medical, Dental, Vision
  • Paid Fertility Benefits
  • Short-Term and Long-Term Disability
  • Company Paid Life Insurance
  • Cancer, Accident, and Critical Illness
  • Additional Voluntary Life
  • 401(k) match
  • Paid leave
  • Flexible Paid Time Off
  • Paid Parental Leave
  • Paid Volunteer Time

With growth continuing within both the precision healthcare market and InformedDNA, it’s an exciting time to join our team! We’re looking for smart, driven professionals, lovingly referred to as “Chromies,” to fill a variety of job functions… this could be you!

About the Role

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Position Summary:

The Customer Service Representative also known as "Clinical Operations Case Coordinator" or "COCC" uses customer service and task management skills to provide support for the Genetic Analysts and Genetic Counselors on the Clinical Operations Team. Clinical Operations Case Coordinators are the first line of contact with patients, providers, and clients engaging with InformedDNA’s Clinical Operations. The Clinical Operations Team offers genetic services to patients and healthcare stakeholders who seek genetic expertise. Our team provides this specialized expertise via multiple modalities, including telephone based genetic counseling consultations, utilization management, policy writing and advising, general consulting, laboratory stewardship, and clinical algorithm and technological solutions. We employ evidence-based best practice standards to support the appropriate and responsible use of genetic testing within the healthcare system as a whole.

Essential Functions

  • Ensure high-quality customer service for our patients, clients, and providers through timely, knowledgeable, and courteous interactions (including phone, fax,and/or email communication)
  • Provide education to patients to inform about IDNA services and the genetic counseling process
  • Answer questions from clients regarding case status, process, or other customer service matters
  • Register new referrals
  • Schedule patient appointments
  • Complete necessary documentation and follow-up correspondences for cases
  • Meet team SLA requirements to provide timely, efficient, and high quality support for clinical operations
  • Initiate outreach to health care providers and patients to gather additional information, as directed by genetic analysts, genetic counselors, and senior care coordinators, and billing specialists
  • Upload cases and/or case documents into proprietary case databases and medical records
  • Assist with basic technical support for InformedDNA’s Patient Portal
  • Other duties as assigned
Additional job functions:
  • Attendance in team meetings and required trainings
  • Respond to all deadlines and client issues in a timely manner
  • Collaborate with team members on tasks and/or non-clinical case duties
  • Develop and meet individual, team, and company goals and key performance indicators (KPIs) with support of supervisor
  • Identify processes and procedures that can be improved and report recommended solutions to your manager.


About You

Your Education and Experience:

  • High school diploma or equivalent required
  • Bachelor’s degree or college coursework desired
  • Demonstrated customer service, preferably in a healthcare setting, required.
  • Additional experience in working with teams via tele-communications preferred

Your Competencies:

  • Excellent customer service skills, with focus on providing warm, and friendly client experience
  • Excellent communication skills (oral and written)
  • Critical thinking, organizational and prioritization skills, with strong business skills
  • Attention to detail, self-directed and ability to work with limited supervision
  • Ability to use Google apps and service center technology
  • Experience complying with state and federal regulations
  • Ability to handle multiple, unrelated tasks in an environment focused on service levels
  • Ability to adapt to changing situations and workflow
  • Ability to maintain a balance between life and work

Reports To: Clinical Operations Coordinator Supervisor

Job Category: Clinical Operations; Non-Exempt; Full-time

Primary Location: Remote anywhere in the U.S.

Schedule: Monday-Friday; hours of operations vary; schedule directed by manager

InformedDNA is an Equal Opportunity Employer. InformedDNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. InformedDNA complies with applicable state and local laws governing non-discrimination in employment.

The job posting provides important details about the company culture and work environment - use this information to evaluate if it's a good fit for you. We want to make sure that you are a good fit for this job, so please take the time to carefully evaluate before submitting an application. Take your time and make sure that your application demonstrates your attention to detail and commitment to excellence. If you are convinced that this job is the right fit for you, we encourage you to submit your application. Furthermore, if this job vacancy doesn't meet your expectations, has many other job vacancies to consider.