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Head of Client Reference Data Operations Strategy

Posted: November 30, 2023 Expired: February 15, 2024

Head of Client Reference Data Operations Strategy
Whippany, NJ

As a Barclays Head of Client Reference Data Operations Strategy, you will be responsible for facilitating the delivery of high-quality operations strategy by utilizing a range of leading capacity indicator insights and analytics capabilities. You will ensure comprehensive, timely and accurate operational oversight for operational teams, senior leadership, service buyers, audit activity & regulators.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements forl the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

  • Implementing procedures, metrics, SLAs to hold Client Reference Data Operations teams accountable for delivery aligned to the CIB Client Reference Data Strategy
  • Being responsible for developing rules and procedures to provide clear ownership and accountability of our CIB client reference data
  • Fostering thealignment of people, processes, and products with the CIB Client Data & Analytics organization’s overall mission to ensure long-term sustainability & growth
  • Being responsible for creating and implementing of a CIB Client Reference Data Target Operating Model
  • Implementing of true operational excellence through the function, through a people leadership strategy and through insights and use of advance tools such as AI
  • Managing optimal capacity planning and modelling around new operational processes for client reference data part of critical regulatory firm wide programs
  • Being responsible for developing and implementing framework for customer-driven client reference data strategy, aligned to client entity resolution technologies
  • Driving improvements to ineffective or inefficient processes and procedures, applying Lean methodology and sharing best practices

What we’re looking for:

  • Bachelor’s Degree or equivalent work experience
  • Experience with customer-driven operations strategies
  • Experience in optimising and automating operational processes, identifying appropriate opportunities to drive capacity benefits and remove risk associated with manual processes
  • Leadership experience in a data & analytics focused environment

Skills that will help you in the role:

  • Degree or record of accomplishment in statistics, mathematics, computer science or related scientific disciplines
  • Will have previously worked in an environment that has enabled them to gain a broad understanding of Financial Services
  • Experienced in stakeholder management at a senior level

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.


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