Jobs in America

Customer Care Agent

Miami
FULL TIMEUSD 31,000 - 39,000 / year

When exploring job opportunities, full time work is worth taking a closer look at. If you are selected for this job, your salary will be USD 31,000 - 39,000 / year. December 14, 2023 is when the Customer Care Agent job opening was made available, and it will close on February 29, 2024. This job opportunity is open to candidates who are based in Miami, as well as those who live elsewhere and are willing to relocate.

This position is located onsite in Miami. Only local candidates will be considered.


Aroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. As the only full-service scent company, Aroma360 guides clients from concept and development to strategic implementation while priding themselves on exceptional customer service every step of the way. Aroma360 is continuously raising the bar for healthy scenting solutions in the industry!

The Customer Care Agent will be the liaise between Customers, Sales and other Operational functions to ensure clear and accurate communication, process transactions, amend requirements, give prompt resolution to questions and address issues raised to enable the Operational team to deliver and satisfy the Customer. In this role, you will participate in the return and exchange process to ensure our customers have a good experience. You will also assist the Floor Sales Agents in new potential sales.



Responsibilities:


  • Inspect returned merchandise, checking for quality and condition of product;
  • Ability to communicate effectively and empathetically with customers and internal stakeholders
  • Detail-oriented and highly organized, with the ability to multitask and manage competing priorities
  • Flexibility to adapt to changing business needs and handle high-pressure situations effectively
  • Proficiency in using computer systems and software, including MS Office suite and the ability to quickly learn new software applications
  • Excellent problem-solving and decision-making skills to handlecomplex return situations
  • Other duties assigned by manager

Requirements:

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  • High School Diploma or Equivalent
  • Experience with MS Office and other POS systems
  • Able to process returns or exchanges at a fast and steady pace.
  • Focus and remain on task in a fast paced environment.
  • Previous experience in customer service roles, preferably in a retail or e-commerce

Joining our team comes with a range of exciting benefits to support your health, well-being, and professional growth, including:


  • Comprehensive health coverage, including dental and vision insurance, to ensure you and your family are taken care of.
  • Life insurance provides peace of mind for you and your loved ones.
  • Paid time off, allowing you to recharge and enjoy life outside of work.
  • Access to a 401(k) plan to help you plan for a secure financial future.
  • Employee discount to take advantage of great deals on our products and services.
  • Opportunities for paid training to develop your skills and advance your career.
  • Fun and exciting company events.

Our organization is an equal opportunity employer and does not discriminate against any candidate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected characteristics. We are committed to promoting diversity, equity, and inclusion in our workplace and welcome candidates from all backgrounds to apply for any open positions.

The job posting is your guide to determining if this position aligns with your career goals. If you have any doubts about your ability to fulfill the responsibilities, please consider if this job is the right fit for you. Don't let the pressure to submit your application quickly cause you to overlook important details. If you are convinced that this job is the right fit for you, we encourage you to submit your application.