Jobs in America

Call Center Representative

Michigan
FULL TIME

The Call Center Representative job opening has been available since January 13, 2024 and will expire on April 6, 2024. The employer's lack of disclosure of salary means that you can negotiate based on the company's commitment to employee volunteer programs and social responsibility initiatives. If you're looking for a job that allows you to have more control over your work-life balance, full time work might be a good option. The location of this job is in Michigan, but you can perform it from anywhere since it's a remote job.

Call Center Representative Job Number : 221123


Join Forbes’ 2023 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

  • Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
  • Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: February and March 2024

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Don't fall prey to job scams and fraudulent job postings; keep in mind these crucial elements when applying for jobs online. Be wary of any job listing that asks you to pay for a background check or drug test before being hired. Watch out for job postings that ask you to work long hours without proper compensation, as this could be a sign of a fraudulent opportunity. Be cautious of any job posting that asks for your personal bank account information, no matter how legitimate it seems. Limit the personal information you share with potential employers to protect your privacy. Before submitting an application, it is crucial to contact the company to confirm the authenticity of the job and that they are hiring for the position. It's important to do your research and verify the company's reputation before accepting any job offer. Legitimate employers will usually follow standard hiring practices, which include conducting interviews in person or over the phone. If a job posting seems too perfect or too easy, it's likely a scam.

Work from home office requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector

Compensation

  • $19.50 or $21.00 per hour depending on the role you are selected for
  • Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job : Contact Center Primary Location : United States-Michigan
Schedule : Full-time Employee Status : Regular Work From Home : Yes

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