Jobs in America

Remote Customer Service Representative

Mission
FULL TIME
High School 1 Year

Work experience in the same field for at least 12 months is an essential requirement for this job. December 14, 2023 is when the Remote Customer Service Representative job posting was initiated, and it will no longer be accessible after February 29, 2024. The employer's non-disclosure of salary means that you can negotiate based on the company's performance-based profit-sharing plans. To be considered for this job, it is essential that you have successfully completed High School. Is full time work something that you're passionate about? Although the job is situated in Mission, it is a remote position that allows you to work from anywhere that suits you.

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:

Do you have a passion for helping customers solve problems?

Our company is currently hiring

Remote Customer Service Representative

$14.00 HR

Great Benefits and Incentives

Paid Training!


Must live in the following States to be considered:

AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI


Summary:

As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients’ customers, by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them. In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

Before you start applying for jobs online, you should keep in mind some essential factors to ensure a safe and fruitful job search. Watch out for job postings that ask for payment before you can start working. If a job interview seems unprofessional or informal, it may be a red flag. Take steps to safeguard your personal information when applying for jobs online, as it can be used for fraudulent purposes. To confirm the authenticity of the job posting and that they are currently hiring, it is recommended to contact the company directly. Before applying for any job, research the company's communication channels and internal culture to ensure that they promote transparency and open dialogue. Watch out for job postings that ask you to work long hours without proper compensation, as this could be a sign of a fraudulent opportunity. Don't be swayed by promises of high pay or easy work when evaluating job postings, as these can often be signs of scams or frauds. Never give out your bank account information to a potential employer without verifying their legitimacy.


What you will be doing:

  • Answer Inbound Calls from customers/clients with questions concerning and/or related to their account. (An average of 40 to 50 calls are expected daily).
  • Respond to all customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Acknowledging and resolving customer complaints and difficult situations.
  • Process required transactions via web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.

What you get:

  • Full Time Employment
    • This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours.
    • Business/Operations Hours: Monday – Sunday, 24/7
  • Hourly Rate of $14.00 starting on day one
  • Shift differential of $1.00 per hour
  • Weekend Shift Differential $1.50 per hour
  • Incentive Plan
    • Provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training.
  • Paid Training
    • Training Scheduled: Monday-Friday (8:30 am to 5:30 pm CST)
  • Career Growth Opportunities
  • Great Work Environment
  • Benefits
    • Vacation, Sick Time, and Holiday Pay
    • Medical, Dental, Vision, Life Insurance, and additionalbenefits (eligible on day one)
    • 401K


People who succeed in this role have:

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong commitment and work ethic.
  • Consistent attendance with ability to meet work schedule including the required training period.
  • Successful completion of Conduent 3-to-6-week new hire paid training program.
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
  • Love helping people and guiding them to the best solution for their issue.
  • Are excited by innovative technology.
  • Provide calm conflict resolution and problem solving for frustrated customers.
  • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.


Required Qualifications:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or equivalent.
  • Six months minimum experience in call center, customer service and/or dispatcher experience.
  • Customer Service experience.
  • Working knowledge with computer and Windows personal computer applications, which includes the ability to learn new and complex computer system applications.
  • Must be able to successfully pass a criminal background check and/or drug test.
  • Must comply with camera requirements when attending meetings and training.
  • Must have verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). The company will provide equipment (laptop).

Preferred Qualifications:

  • 1+ years of previous call center experience


Must live in the following States to be considered:

AL, AR, CT, DE, FL, GA, IN, IA, KS, KY, LA, MA, ME, MI, MS, MO, NH, NJ, NC, ND, OH, OK, PA, RI, SC, VT, VA, WV, WI


Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Have you taken the time to carefully evaluate your own qualifications against the requirements of this job posting? If so, it's time to make a decision. If you are confident in your ability to meet the requirements of this job, we welcome you to apply. Please make sure to carefully review the job requirements before submitting an application. Don't rush to submit your application - take the time to evaluate if the job aligns with your long-term career goals. Alternatively, if you're looking for a job that allows for more remote work, there are other job vacancies on liquidscapes.info that offer this option.