The position of Specialist, Complaints and Grievances has become available since January 3, 2024 and will be closed on March 20, 2024. The employer not disclosing the salary means that you have the chance to negotiate it. Have you thought about whether full time work is a good fit for you? This job is in Mission, but it's a remote job that you can do from anywhere. It is necessary to have passed High School to be considered for this job. This job also requires that you have a minimum of 12 months of experience in the same field.
Who We Are
At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission - and our passion - is to improve the lives of the members we serve and be the ideal partner for our providers.
Lucet's unique combination of people and technology has proven to optimize access to behavioral health care providers and increase a health plan's ability to connect members to quality care. With the industry's largest network of care navigators and technology powered by more than six million assessments and more than 20 years of data, Lucet is the only solution proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than five days on average, and often as little as one day.
Our members, providers and partners fully entrust us to deliver outstanding quality care through coordinated behavioral health services, employee assistance programs, organizational consulting, student well-being programs and more.
When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.
The Complaints and Grievances Specialist (CS) is accountable for processing complaints and grievances according to accreditation, regulatory and contractual requirements. The CS must understand member and provider rights and responsibilities, how to submit a complaint, the timeframes for acknowledging, responding to, and resolving a complaint. The Complaints and Grievances Specialist documents all aspects of complaints including receipt date and time, full investigation of the substance of the complaint and any records, written comments or information pertaining to the complaint. The CS is responsible for triaging all new complaints and incident submissions to team members. The CS also assists with reporting, audits, and managing multiple external email and fax boxes for new inquiries.
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Salary and Other Compensation:
The starting rate that Lucet reasonably expects to pay for this position ranges from $20.00 - $31.00 per hour, depending on circumstances including an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
This position is eligible for a bonus in accordance with the terms of Lucet's incentive plan based on both company performance and individual performance.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical, Dental, Vision, 401(k) with competitive employer match, company paid life and disability insurance, company paid gym access, tuition reimbursement, parental leave, PTO (vacation, sick and volunteering), Remote Work.
If you're not sure if the job is a good fit for you, review the job posting again to clarify any questions. Recruiters are looking for candidates who take the time to submit well-crafted, error-free job applications. We welcome applications from individuals who are passionate about this job opportunity and can fulfill the requirements. Please make sure to read the job posting carefully before submitting an application.