Jobs in America

Call Center Representative

Mississippi
FULL TIME

Negotiating the salary with the employer is a possibility due to their non-disclosure of it. December 27, 2023 is when the Call Center Representative job vacancy was announced, and it will no longer be open after March 26, 2024. Have you thought about whether full time work is a good match for your long-term career aspirations? This job is geographically located in Mississippi, but it can be done from any location due to its remote nature.

Call Center Representative Job Number : 219799


Join Forbes’ 2023 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

  • Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience

Training starts: February and March 2024

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Before submitting any job application online, make sure to remember these crucial elements to avoid job scams. Job interviews conducted solely via email or text message are often a red flag. Remember to only visit the genuine liquidscapes.info website to avoid any harm or scams. Look for job postings that have clear and reasonable expectations and goals for the position. Always verify the legitimacy of a job posting and the company behind it before submitting your application. Stay safe by avoiding job postings that require you to use your personal bank account for any transactions, no matter how promising the job seems. To avoid working for a company with a high turnover rate, research its employee retention and satisfaction rates before applying for any job. It is important to reach out to the organization directly to ensure that the job posting is not a scam and that they are currently hiring. Research the company's privacy policy and data protection practices before sharing personal information with them. A legitimate job offer will not ask you to purchase materials or equipment before starting.

Work from home office requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardwareyou receive needs to be connected to a surge protector

Compensation

  • $19.50 or $21.00 per hour depending on the role you are selected for
  • Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job : Contact Center Primary Location : United States-Mississippi
Schedule : Full-time Employee Status : Regular Work From Home : Yes

The job posting is an important tool to help you determine if this job is the right fit for you. When it comes to job applications, it's better to take a little extra time to ensure that your work is accurate and complete than to rush and make mistakes. Please make sure to carefully evaluate if this job aligns with your career goals and aspirations before applying. If you are excited about this job opportunity and feel that you meet the qualifications, please submit your application.