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988 Crisis Chat and Text Counselor (Part Time Weekend)

Bachelor Degree

This job is in Missouri, but as a remote position, you can work from anywhere in the world that meets your work requirements. This job vacancy requires that you have passed Bachelor Degree to be eligible for the position. The job vacancy named 988 Crisis Chat and Text Counselor (Part Time Weekend) was initiated on March 6, 2024, and it will no longer be accessible after June 4, 2024. Since the employer does not disclose the salary, you can negotiate based on the company's commitment to employee education and training. If you're looking for a job that offers more flexibility, part time work might be a good fit for you.

988 Chat and Text Crisis Counselor

DeafLEAD is a nonprofit organization that was founded to provide Deaf and hard of hearing individuals comprehensive, unified, and continuous support in enhancing their own socioemotional development, communication skills, and leadership through education within the state of Missouri.

No American Sign Language Fluency is required for this position. Crisis counselors will have the opportunity to participate in DeafLEAD’s community American Sign Language course.

DeafLEAD is looking to hire part time (24 hours a week), weekend shift (Friday, Saturday, and Sunday from 11 AM to 7 PM CST), crisis counselors to join an exciting, supportive, and engaging team that provides crisis intervention services as part of the 988 Suicide and Crisis Lifeline chat and text network. This position would be worked remotely.

DeafLEAD offers crisis chat and text services 24 hours a day, every day of the year.

Applications for this position will be accepted until 9 AM CST on Monday, March 11th. Applicants who meet qualifications for the position will be invited to interview between March 11th and 15th.

Primary responsibilities and duties:

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  • Follow DeafLEAD’s policies and procedures
  • Believe in DeafLEAD’s philosophy and goals as stated in Summary of Organization
  • Provide emotional support and crisis management services via the Lifeline chat/text network
  • Develop action plans and safety plans with everyone who visits the chat/text line
  • Notify child abuse services when appropriate
  • Notify emergency services for intervention when appropriate
  • Complete assigned follow ups with crisis line visitors via text, email, or phone call if applicable
  • Ensure documentation of all chats and texts is completed accurately and thoroughly
  • Attend quarterly evaluations with the Quality Improvement team, and additional evaluations as needed
  • Attend all monthly agency in-service meetings
  • Successfully complete all Lifeline required trainings annually, as well as other trainings and certifications as assigned.
  • Consult with Shift Supervisor, Senior Crisis Counselors, Program Managers, and Program Director as needed regarding questionable cases
  • Other duties as assigned


  • Must complete DeafLEAD’s 40-hour crisis intervention training
  • Minimum age of 18
  • Caring and empathetic person
  • Exceptional English writing and reading comprehension skills
  • Basic computer literacy, including proficiency in using essential software such as Zoom, Google Chrome, and standard office applications, along with the ability toadapt to and learn new technological tools efficiently.
  • Ability to remain calm in crisis situations
  • Bachelor’s degree or higher in psychology, social work, or related field preferred, but not required
  • Previous experience working in crisis management or mental health preferred, but not required
  • An ability to work with people of various race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information or any other characteristic protected under applicable federal, state or local law.
  • Must be able to pass a background check
  • Ability to attend all training dates without conflict (see Training section below).
  • Access to reliable internet and a desktop or laptop computer that can both utilize Zoom and a web browser simultaneously (Google Chrome recommended). Phones and tablets are not appropriate devices to conduct chat and text counselor responsibilities at DeafLEAD.
  • Applicants must have access to a private workspace ensuring confidentiality and freedom from external distractions, where others cannot see or overhear the content of their work.


  • Hired applicants will be expected to attend and complete DeafLEAD's crisis line training. Following training, counselors will complete a minimum of 16 hours of shadowing senior crisis counselors on crisis chat/text shifts. Hired counselors made attend the entirety of training without conflicting outside commitments
  • Crisis Counselor trainings will take place April 1 - 12. Trainings are Monday - Friday from 9 AM to 5 PM CST during the time period outlined. Upon hiring, a more detailed training agenda will be provided prior to the start of the training period.

Scheduled Shifts

  • After the conclusion of training, counselors who are hired for this position will regularly work crisis line shifts Friday, Saturday, and Sunday from 11 AM to 7 PM CST.

Immediate Supervisor:

  • Chat and Text Operations Managers


  • From $17 to $21 per hour for hours worked between 7 AM and 11 PM CST
  • From $21 to $25 per hour for hours worked between 11 PM and 7 AM CST
  • All DeafLEAD employees accrue Paid Time Off

DeafLEAD hires remote candidates in the following states:

AL, AZ, CO, DC, FL, GA, IA, IL, IN, KS, KY, LA, MD, MN, MO, MS, NJ, NM, NV, OK, SC, TN, TX, UT, VA, and WI.

If you have considered the potential for work-life balance within this job opportunity, now is the time to make a decision. In the end, the quality of your job application is what will make or break your chances of being hired. We are excited to receive applications from individuals who are passionate about this job opportunity and can fulfill the responsibilities and expectations. Please only apply for this job if you are confident that you meet all of the qualifications and requirements. Nonetheless, there are other job vacancies on that might offer a better work-life balance or flexible schedule.