Jobs in America

Live Chat Agent

Dress for Success
New York City
PART TIME$49,000 - 64,000 / year

Dress for Success has part time job openings for individuals with a positive attitude. Although this job is located in New York City, it is a remote job that you can do from any location. The job offer for Live Chat Agent was initiated on December 14, 2023, and it will be closed on March 13, 2024. If you get this job, you will earn a salary of $49,000 - 64,000 / year.

Dress for Success is an international not-for-profit organization that empowers women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life.

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Dress for Success is seeking a dedicated and customer-focused Live Chat Agent to join our team. As a Live Chat Agent, you will be responsible for providing exceptional customer service and support to our online community. You will assist customers with inquiries, resolve issues, and guide them through the ordering process. If you have excellent communication skills, a friendly and empathetic demeanor, and the ability to multitask in a fast-paced environment, we would love to hear from you!

  • Respond to customer inquiries and provide support via live chat, ensuring timely and accurate assistance.
  • Assist customers with placing orders, navigating the website, and resolving any issues or concerns.
  • Proactively engage with customers to provide product information, recommendations, and assistance in making purchase decisions.
  • Utilize knowledge base and resources to effectively address customer questions and concerns.
  • Escalate complex or unresolved issues to the appropriate departments or supervisors.
  • Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.
  • Meet or exceed performance targets, including response time, customer satisfaction ratings, and sales conversion rates.
  • High school diploma or equivalent.
  • Previous experience in a customer service or sales role.
  • Excellent written and verbal communication skills.
  • Ability to remain calm and composed under pressure.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and efficiently manage time.
  • Basic computer skills and familiarity with live chat tools and software.
  • Empathetic and customer-focused mindset.
  • Ability to work flexible hours, including evenings and weekends.
  • Training & Development
  • Work From Home
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)

It's important to give this job posting a thorough review to make an informed decision. Have you done so? When recruiters review job applications, they are looking for candidates who demonstrate attention to detail and accuracy in their work. Please make sure to carefully review the job requirements and responsibilities before submitting an application. We encourage individuals who have carefully assessed their qualifications and experience to apply for this job. Alternatively, if this job vacancy doesn't work out, has other job vacancies you can consider.