It is a prerequisite for this job opening that you have successfully completed High School. The job opportunity is based in Normal, but the employer is open to hiring remote workers who can perform the necessary duties. December 31, 2023 is when the Rm Reservations -Reservation Clerk job posting began, and it will no longer be open after March 30, 2024. The salary offered for this job is $31,000 - 40,000 / year, for the candidate who is successful in their application. Is full time work something that you're willing to do in order to gain experience or build your resume?
Receives and processes all incoming telephone calls for hotel reservations. Explains room availability, property amenities, special packages and provides general information. Ensures superior guest service. Accurately processes information for group accounts and bookings.Qualifications
High school diploma or the equivalent.
Receives and processes all incoming telephone calls for hotel reservations.
Answers and addresses guest concerns and questions. Explains room availability, property amenities, and availability of special packages or promotions.
Accurately inputs all booking and reservations information into the computer system
Other duties as assigned.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Working conditions are normal to an office environment. Must be able to continually type on a computer system for 8 hours each day and wear a headset for 8 hours per day to answer incoming reservations. Must be able to sit for extended periods of time.Physical Requirements
Specialized Work Experience
Basic reading, writing, and arithmetic skills required. Must be able to read, understand and speak English. This is normally acquired through a high school diploma or equivalent.
Knowledge of Microsoft Office and telephone protocol. Computer literate with the ability to type25 wpm. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system).
Duties require professional verbal and interpersonal communication skills. Position requires attention to detail and excellent organizational skills. This is normally acquired through a combination of a high school diploma or equivalent and one to two years of reservations or guest service experience.
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Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
If you have evaluated your own strengths and weaknesses in relation to the requirements of this job posting, now is the time to make a decision. If you are confident in your ability to meet the requirements and expectations of this job, we invite you to apply. Please make sure to carefully review the job requirements and responsibilities before submitting an application.